Digital Banking Officer - Operational Support (OG-II/OG-I)

The National Bank of Pakistan is seeking a Digital Banking Officer for Operational Support at the OG-II/OG-I level. This role involves providing critical support to the bank’s digital banking operations, ensuring smooth and efficient service delivery. The position requires a candidate who can manage operational tasks related to digital banking platforms, coordinate with various departments, and contribute to the continuous improvement of digital banking services. The role is essential for maintaining the bank’s commitment to innovation and customer satisfaction in the digital space.

Key Responsibilities

- Provide operational support for digital banking channels, including internet banking, mobile banking, and other electronic platforms.
- Monitor and resolve issues related to digital banking services to ensure uninterrupted service availability.
- Coordinate with internal teams such as IT, risk management, and customer service to address operational challenges.
- Assist in the implementation of new digital banking products and services.
- Conduct regular audits and compliance checks to ensure adherence to regulatory requirements and internal policies.
- Prepare reports and documentation related to digital banking operations and performance metrics.
- Support training and awareness programs for staff on digital banking products and operational procedures.
- Participate in troubleshooting and resolving customer complaints related to digital banking.
- Contribute to process improvement initiatives aimed at enhancing operational efficiency and customer experience.

Required Qualifications

- A Bachelor’s degree in Business Administration, Finance, Information Technology, or a related field from a recognized institution.
- Relevant experience in banking operations, preferably with exposure to digital banking or electronic banking services.
- Strong understanding of digital banking platforms, operational workflows, and regulatory compliance.
- Proficiency in MS Office applications and familiarity with banking software systems.
- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.
- Analytical mindset with the ability to identify operational issues and recommend practical solutions.
- Attention to detail and a commitment to maintaining high standards of accuracy and compliance.

Preferred Qualifications and Benefits

- Additional certifications or training in digital banking, IT, or risk management will be considered an advantage.
- Experience working in a large banking environment or with digital transformation projects is preferred.
- The role offers an opportunity to work in a dynamic and innovative environment with a leading financial institution.
- Candidates will benefit from professional growth and development opportunities within the National Bank of Pakistan.
- The bank provides a supportive work culture focused on teamwork, learning, and career advancement.

Interested candidates are encouraged to review the full job description and eligibility criteria available through the bank’s recruitment partner. Applications must be submitted online by the closing date of 30 October 2026. This is a valuable opportunity for professionals looking to advance their careers in digital banking operations within a reputable national institution.