We are looking for a dedicated System Engineer level 2 to be a part of a growing IT team. The candidate must have relevant experience in professional services and urge for exposure to different technologies in a fast-paced environment. 


  • Minimum a bachelor’s degree in Computer Science or related technology with a minimum CGPA of 3.0 
  • Sophos Architect Certified MCSA (Microsoft Certified Solutions Associate) 
  • CCNA (Cisco Certified Network Associate)  
  • Veeam Certified Engineer 
  • Minimum 3 years relevant experience  

Roles and Responsibilities:

  • Serving as the first point of contact for end - user support with excellent customer service on computer system/network on a routine basis.
  • Responsible for installation (Remote), administration of issues in an environment with critical up time requirements.
  • Incumbent must be able to prioritize remediation of issues in an environment with critical up time requirements.
  • Diagnose and troubleshoot assigned technical issues.
  • Provide prompt and accurate feedback to customers.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prioritize and manage several open issues simultaneously.
  • Liaise with vendors and other IT personnel for problem resolution.
  • Properly escalate unresolved issues to appropriate internal stakeholders.
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Document technical knowledge in the company’s portal.
  • Maintain jovial relationships with clients.

Other Skills:  

  • Excellent communication skills in written and spoken English is a must. 
  • Excellent customer service. 
  • Focused and process drive window professional service experience  
  • Experience with an office setting it up & involved with migration projects  


  • Windows Server  
  • Office 365 (Setup & migrations) Exchange  
  • SCCM 
  • Active Directory Management Tools  
  • Legal application experience  
  • Filesite, BigHand, Carpe Diem or Elite  
  • Networking (configuring firewalls/ routers/switches) 
  • Remote support (VPN, RDS)  
  • Virtualisation (VMware)  

Perks and Benefits:

  • Remote Job/Work from home
  • Market Competitive Salary
  • Medical Insurance for Family

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
No Preference
Minimum Education:
Degree Title:
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Apr 02, 2023
Posting Date:
Mar 01, 2023
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Digital Links Australia

Information Technology · 11-50 employees - Hyderabad, Islamabad, Karachi, Lahore, Multan, Rawalpindi

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