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Posted Jun 11, 2021 5 views
PKR. 40,000 - 50,000/Month
- Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
- Ensures all customers are successfully using the product or service they’ve purchased from the company.
- Is often the first port of call for customers and is available to answer any in-bound questions.
- Responsibilities:
- Responsibilities vary depending on industry, company size and nature of business. Nonetheless, some common responsibilities are shared by most Customer Success Execs:
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Core skills and experience:
- Thorough knowledge of (or eagerness to learn about) the company’s products and their capabilities.
- Technical aptitude and the ability to understand and explain complex concepts in simple terms.
- Great interpersonal and relationship-building skills.
- Customer service experience and a customer-centric attitude.
- Knowledge of other languages is helpful if the company works internationally.
- Some B2B sales experience is often beneficial if the role involves upselling.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jun 16, 2021
Posting Date:
Jun 11, 2021
Digitech Outsourcing Solution PVT LTD
BPO · 101-200 employees - Lahore
We are a BPO company providing Call Center BPO services to clients around the world.
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