Customer Support Representative

Digitech Outsourcing Solution PVT LTD Verified

Lahore , Pakistan

Posted Jun 15, 2021 91 views

PKR. 30,000 - 35,000/Month

Apply For This Job


Job Description

We are urgently looking for Customer Support Representative - Inbound to provide assistance to the customers with their queries.

Who we are:

  • We offer Inbound Customer Support / Call Center services to businesses based in US, Canada, UK and other countries.
  • We work as back office and support center for international businesses and help them with phone answering, email and live chat support.

What we require from you:

  • You will be required to provide customer services to our International clients.

 We expect you to:

  • Serve customers by providing product and service information and help them in resolving their problems.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare reports related to customer experience, customer needs, recurring issues and tickets’ turnaround time by collecting and analyzing customer queries data.
  • Open customer accounts, and maintain customers and financial record.
  •  We are looking for a dedicated individual who is fluent in English and who is having minimum 6 months’ of relevant working experience in an international call center.
  • This is a rotating shift (9 hours shift from Mondays to Fridays).
  • In addition to the basic salary, we are offering health insurance, annual paid leaves, monthly performance based incentives and bonuses.
  • If you have worked in similar role, please apply immediately!

Job Details

Total Positions:
4 Posts
Job Shift:
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Jul 21, 2021
Posting Date:
Jun 15, 2021
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Digitech Outsourcing Solution PVT LTD

BPO · 11-50 employees - Lahore

We are a BPO company providing admin, customer support and content writing services to clients aroun

Similar Job Titles

Customer Support Representative

Fashion Villaz (Brumano), Hyderabad, Pakistan
Posted Jul 26, 2021

Customer Support Representative

Overstep Services BPO, Multiple Cities, Pakistan
Posted Jul 28, 2021

Customer Support Representative

Your Cloud Solutions, Multiple Cities, Pakistan
Posted Jul 21, 2021

Customer Support Representative

Amigos Outreach, Multiple Cities, Pakistan
Posted Jul 27, 2021
View All