Posted Oct 08, 2021 4 views
We are urgently looking for Quality Assurance (QA) Executive who will be responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers.
Who we are:
We offer Inbound Customer Support / Call Center services to businesses based in US, Canada, UK and other countries.We work as back office and support center for international businesses and help them with phone answering, email and live chat support.
What we require from you:
- Participate in design of call monitoring formats and quality standards.
- Perform call monitoring and provide trend data to site management team.
- Use quality monitoring data management system to compile and track performance at team and individual level.
- Perform monitors of customer care email responses.
- Participate in customer and client listening programs to identify customer needs and expectations.
- Provide actionable data to various internal support groups as needed.
- Provide feedback to call center team leaders and managers.
- Prepare and analyze internal and external quality reports for management staff review.
- Perform other duties as assigned.
- We are looking for a dedicated individual having at least 2 year of relevant working experience and good English communication skills (English fluency is a must).
- Candidates having prior experience in a QA department in a call center will be preferred.
- This is a 9 hours shift. In addition to the basic salary, we are offering health insurance and annual paid leaves.
- If you have worked in similar role in call center, please apply immediately!
Job Details
Digitech Outsourcing Solution PVT LTD
We are a BPO company providing Call Center BPO services to clients around the world.
What is your Competitive Advantage?
Similar Job Titles
Ali Aziz
CEO
Shopistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Aqib Irshad
Head of HR, Training & OD
FINCA
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
