Customer Service

Dimas Shipping is seeking a dedicated Customer Service professional to join our team. This role involves engaging with customers to provide prompt, courteous, and effective assistance. The ideal candidate is enthusiastic, eager to learn, and possesses strong communication skills in both English and Urdu. As a Customer Service representative, you will handle inquiries, resolve concerns, and ensure a positive experience for every customer interaction. This position requires basic computer proficiency and a customer-oriented attitude to effectively manage communications and support needs within the shipping industry. In this role, you will not be managing a team but will play a crucial part in maintaining excellent customer relationships. You will handle various communication channels, including email management systems, and use customer relationship management tools to track and follow up on customer requests. Your ability to learn quickly and take responsibility will contribute significantly to improving customer satisfaction and supporting the goals of Dimas Shipping.
Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
Maintain accurate records of customer interactions using customer relationship management (CRM) systems.
Assist customers with shipment tracking, status updates, and provide clear and precise information.
Resolve customer complaints and issues efficiently, ensuring a positive outcome and satisfaction.
Collaborate with internal teams to address customer needs and provide timely solutions.
Utilize email management systems to organize and manage customer communications effectively.
Update customer information in the database accurately and securely.
Demonstrate a proactive approach to learning new tools, processes, and shipping industry knowledge.
Adhere to company policies and procedures while maintaining a professional and courteous demeanor.
Maintain basic computer skills to support daily operational tasks and communication requirements.
Promote a customer-first attitude in every interaction, enhancing the overall customer experience.
Manage multiple customer requests simultaneously while maintaining attention to detail and accuracy.

Skills

Customer Relationship Management Communication Email management systems Basic Computer Knowledge Problem Solving Time Management

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Experience:

Fresh

Apply Before:

Oct 03, 2026

Posting Date:

Sep 02, 2026

Dimas Shipping

· 1-10 employees - Islamabad

Dimas Shipping LLC is a logistics and freight forwarding company providing reliable sea freight, air freight, courier, land transportation, customs clearance, warehousing, marine insurance, and supply chain solutions. With a commitment to efficiency, transparency, and customer satisfaction, Dimas Shipping delivers tailored logistics services that help businesses move cargo safely and on time across local and international markets.