Posted Dec 06, 2021 11 views
The successful candidate will possess basic education in troubleshooting the following:
- Cisco Router and Switch methodologies
- Cisco Wireless Networks
- Ensure proper management from the initial customer call
- Follow company service level agreement (SLA) guidelines in responding to customer calls
- Update service requests to ensure that service level agreements are met
- Follow-up with the customer regarding outstanding issues
- Ability to work:
- With little direction
- Weekends and non-normal business hours
- In a fast-paced environment and manage multiple issues simultaneously
- Well within a team
Qualifications:
- Technical, client, and customer relations skills in a fast-paced environment
- Academic experience with troubleshooting:
- Cisco routing and switching protocols (IOS-based)
- Broadband provider circuit technologies
- Solid communication skills desired.
Job Details
dinCloud Pakistan (Private) Limited
dinCloud is an all-encompassing Cloud Service Provider (CSP) with a global footprint of data centers. Our portfolio includes Cloud Hosted Virtual Desktops, Servers, and Databases. For over 10 years, we have been innovating in the cloud space- as a ‘born in the cloud provider. While we have evolved over the years, our core philosophy remains centered on security and transparency, and as such our innovative solutions can be tailored to the unique needs of many businesses and industries. At dinCloud, we maintain a dynamically robust environment that is ever-changing and evolving in parallel with the latest technologies, trends, and industry standards. With a highly skilled and qualified workforce of over 150 personnel in our Islamabad, Lahore, and United States offices, we function with the firm belief that our employees are our greatest and most valued assets.
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