Posted May 03, 2023 146 views
About dinCloud:
dinCloud is an all-encompassing Cloud Service Provider (CSP) with a global footprint of data centers. Our portfolio includes Cloud Hosted Virtual Desktops, Servers, and Databases. For over 10 years, we have been innovating in the cloud space- as a ‘born in the cloud provider. While we have evolved over the years, our core philosophy remains centered on security and transparency. Our innovative solutions can be tailored to the unique needs of many businesses and industries.
At dinCloud, we maintain a dynamically robust environment that is ever-changing and evolving in parallel with the latest technologies, trends, and industry standards. With a highly skilled and qualified workforce of over 500 personnel in our Islamabad, Lahore, and United States offices, we function with the firm belief that our employees are our most significant and most valued assets.
Our perks and benefits package includes:
- Health insurance for our employees' immediate family members inclusive of their parents, which covers OPD, as well as IPD
- An effective provident fund policy along with EOBI facilities
- Entitlement for paid leaves
- Pay Raises & Paid Trainings
We are presently searching for highly motivated candidates, with the will and determination to strive under pressure, and the innate ability to evolve and keep up with the emerging technologies in the industry.
Job Summary:
The R/S Engineer Level 3 is responsible for troubleshooting network issues, providing customers with problem management/root cause analysis, and act as an escalation point for highly advanced network-related issues. The engineer will also be required to discuss architectural and design-related issues with the customer base.
Job Duties:
- Provide internal escalation assistance for Day 2 Support Engineers
- Facilitate and design architectural platform training and knowledge sharing
- Escalate potential issues (engineering or otherwise) to appropriate managerial personnel.
- Escalate Process and Procedural issues to management personnel.
- Develop Engineering Training to help promote Level 1 and Level 2 engineers to the next level
- Work with the High Touch Team and Application Engineering on necessary monitoring additions and changes
- Troubleshooting trouble tickets dealing with a broad range of network and security technologies, including but not limited to the following vendors; Arista, Aruba, Cisco, F5, Juniper, Meraki, Palo Alto, Riverbed
Job Requirements:
- Ability to work with little direction
- Ability to follow principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Ability to work weekends and non-normal business hours
- Ability to work in a fast-paced environment and manage multiple issues simultaneously
- Ability to work well within a team
Knowledge and/or Skill Requirements:
- Strong technical, client, and customer relations skills
- Strong problem-management skills
- Strong communication, leadership, and mentorship skills
- Minimum of 5 years of experience troubleshooting the following:
- Cisco Nexus switches
- Cisco Router and Switch Networks
- Cisco Wireless Networks
- Cisco Security Products
- Cisco WAN Accelerators
Knowledge of the following is a plus:
- F5 Load Balancers
- Juniper Routers and Switches
- Arista Network Switches
- Riverbed Steelhead WAN Accelerators
- Aruba Wireless Networks
- Palo Alto Firewalls
Education:
- A college degree in Engineering or a similar discipline is desired but not required. Expert-level experience may be substituted for a college degree or certification.
- CCNA, CCNP – R&S, CCIE – R&S preferred
Job Details
dinCloud Pakistan (Private) Limited
dinCloud is an all-encompassing Cloud Service Provider (CSP) with a global footprint of data centers. Our portfolio includes Cloud Hosted Virtual Desktops, Servers, and Databases. For over 10 years, we have been innovating in the cloud space- as a ‘born in the cloud provider. While we have evolved over the years, our core philosophy remains centered on security and transparency, and as such our innovative solutions can be tailored to the unique needs of many businesses and industries. At dinCloud, we maintain a dynamically robust environment that is ever-changing and evolving in parallel with the latest technologies, trends, and industry standards. With a highly skilled and qualified workforce of over 150 personnel in our Islamabad, Lahore, and United States offices, we function with the firm belief that our employees are our greatest and most valued assets.
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