یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Senior IT Support Engineer (Level II)

dinCloud Pakistan (Private) Limited

اسلام آباد ، پاکستان

درخواست بھیجیں

ستمبر ۲۳, ۲۰۲۳ شائع ہوئی 260 نے دیکھا

The Primary Duties of a Sr. Technical Support Engineer are to serve as a second touch resolver of tickets escalated from the Enterprise Service Desk and to validate/remediate monitoring alarms/alerts.

Responsibilities:

Act as a 2nd touch resolver for escalated tickets.
Performance Monitoring/Remediation (Server, N/W, VM, Cloud- Infra and UC)
Responsible for the continuous monitoring and support of operations center scope of work
Inspect hardware, software, and environmental alerts or malfunctions and if anomaly is identified, minimize the service impact, and restore services to normalcy following the set process and procedures
Validate the anomaly following the approved standard operating procedures
Attempt remediation per documented steps and access levels.
Coordinating with ISP/ vendors, customer co-ordination, and other internal teams
Detect events, correlate, validate, follow Runbook procedures and act to avoid a potential incident or lower the intensity of an incident impact proactively
Create/update ticket, carefully track and document the sequence of events and resolution in detail in the platform
Escalate the issue to next level Engineering and follow escalation matrix, (other IT resources or 3rd party vendors for assistance in reaching a resolution) as and when required
Maintain ongoing communication within the team and anyone involved in the service restoration efforts, to keep all stakeholders aware of relevant, known issues and the steps being taken
Implement actions in support of root cause analysis and problem remediation
Understand business dynamics and needs at all levels (end-user to executive) and fulfil the business requirements

Qualifications:

4-6 years experience working as an Analyst or Engineer within IT.
Experienced and proficient in root cause analysis with validation / troubleshooting techniques and problem solving in a 24x7x365 environment.
Experience working in multiple Windows Servers environments
Experience working with resolution of Windows 10 and 11 issues
Knowledge of Active Directory - DHCP and DNS level 1 (Basic level) knowledge expected
Experience working as an O365 Admin
Knowledge of networking troubleshooting.
Level 1 (Basic knowledge) for fail-over Cluster expected
Knowledge in monitoring & L-1 support of data base and applications
Must have knowledge on hybrid environment (Windows desktop and Server environment)
Knowledge and experience with datacenter and cloud technologies.
VMware and Hyper-V basic level knowledge is expected
ITIL Processes knowledge and experience
VMware and Hyper-V basic level knowledge is expected
Working experience/knowledge of ITSM tools.
Ability to understand and communicate with users in USA.
Willing to work in 24/7
Excellent verbal and written communication skills

مہارتیں

Windows Desktop Administration DHCP DNS Server Management Desktop Support Management VMware Active Directory

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

کمپیوٹر نیٹ ورکنگ

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

دوپہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

اسلام آباد, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

Bachelor's degree in computer science, information technology, or a related field

کیریئر کی سطح:

تجربہ کار پیشہ ور

تجربہ:

4 سال - 6 سال

اس سے پہلے درخواست دیجیۓ:

اکتوبر ۲۴, ۲۰۲۳

تاریخِ اِشاعت:

ستمبر ۲۳, ۲۰۲۳

dinCloud Pakistan (Private) Limited

انفارمیشن ٹیکنالوجی · 601-1000 ملازمین - اسلام آباد

پیروی کریں

dinCloud is an all-encompassing Cloud Service Provider (CSP) with a global footprint of data centers. Our portfolio includes Cloud Hosted Virtual Desktops, Servers, and Databases. For over 10 years, we have been innovating in the cloud space- as a ‘born in the cloud provider. While we have evolved over the years, our core philosophy remains centered on security and transparency, and as such our innovative solutions can be tailored to the unique needs of many businesses and industries. At dinCloud, we maintain a dynamically robust environment that is ever-changing and evolving in parallel with the latest technologies, trends, and industry standards. With a highly skilled and qualified workforce of over 150 personnel in our Islamabad, Lahore, and United States offices, we function with the firm belief that our employees are our greatest and most valued assets.