Sr. Integration Engineer (ServiceNow)

About dinCloud:

dinCloud is an all-encompassing Cloud Service Provider (CSP) with a global footprint of data centers. Our portfolio includes Cloud Hosted Virtual Desktops, Servers, and Databases. For over 10 years, we have been innovating in the cloud space- as a ‘born in the cloud provider. While we have evolved over the years, our core philosophy remains centered on security and transparency, and as such our innovative solutions can be tailored to the unique needs of many businesses and industries.

At dinCloud, we maintain a dynamically robust environment that is ever-changing and evolving in parallel with the latest technologies, trends, and industry standards. With a highly skilled and qualified workforce of over 500 personnel in our Islamabad, Lahore, and United States offices, we function with the firm belief that our employees are our most significant and most valued assets.

Our perks and benefits package includes:

• Health insurance for our employees' immediate family members inclusive of their parents, which covers OPD, as well as IPD
• an effective provident fund policy along with EOBI facilities
• entitlement for paid leaves
• Pay Raises & Paid Training

We are presently searching for highly motivated candidates, with the will and determination to strive under pressure, and the innate ability to evolve and keep up with the emerging technologies in the industry.

Position Summary

The Software Integration Engineer is a multidisciplinary role that develops, implements, and supports multi-platform integration solutions in support of ATSG’s Business Systems and Enterprise strategic initiatives. The Software Integration Engineer is an adept and creative technologist who will establish and support integration pipelines within ATSG’s Business Systems ecosystem while being responsible for fully utilizing these integrations to improve platforms beyond standard functionality.

Essential Duties and Responsibilities

• Develop new and legacy integrations across numerous platforms, using various integration technologies used at ATSG
• Design, develop, and maintain integration flows using an array of different platforms, APIs, databases, protocols, and data formats
• Develop integrations that are designed and implemented as reusable building blocks
• Build scalable solutions to solve current and future integration challenges
• Collaborate, review code, and build with other engineers to ensure each integration maintains a consistent level of technical standards as set by the team
• Create and maintain technical designs, sequence diagrams, and other systems integration + operations related documents
• Document technical details clearly to various stakeholders of different technical levels
• Support the daily stability of ATSG’s integration ecosystem
• 50/50 split on General Integration Development and ServiceNow Backend Development
• Heavy collaboration with team members during Eastern US hours
• Be available for the occasional extended hours when tight deadlines need to be met
• Complete other duties as assigned

REQUIRED

1.      Within the last 5 years:

• AT LEAST 3000 hours of Hands-on development experience with integration technologies and building integrations across various platforms.
• Programming
• At least 1500 hours of DEDICATED for ServiceNow (Glide-related) scripting 
• OR At least 3000 hours DEDICATED for JavaScript programming
• OR At least 5000 hours DEDICATED for any other Object-Oriented Language 
• OR a combination of the above 3 competencies
• AT LEAST 1500 hours of DEDICATED ETL Engineering/Development
• AT LEAST 1000 hours of ITSM/Ticketing-System Integration/Development/Administration
• AT LEAST 250 hours of writing AUTOMATION SCRIPTS (Powershell, Groovy, Bash, Python, or PHP)
• Expert understanding of integration technologies such as REST, SOAP, ETL, XML, and JSON
• Expert understanding of data manipulation and distribution
• Strong understanding of RDBMS database architecture and performance, specifically MySQL
• Strong understanding of NoSQL database architecture and performance, specifically MongoDB
• Experience resolving performance issues, including database bottlenecks and concurrency
• Expert-level understanding of architectural design, API definition, JVM stack and memory management, caching, threading, etc.
• Experience with troubleshooting difficult production issues e.g., memory leaks, network problems, intermittent failures, etc. across the stack
• Excellent, Clear & Fluent English verbal, and written skills for deep and engaged technical discussions with engineers and clients
• Ability to interact with all levels of internal and external business partners.
• Excellent version control, QA skills, and attention to detail
• Availability for 8+ hours between 8 am to 7 pm Eastern US Time
• Availability to work the occasional extended hours throughout the week
• Availability for the seasonal “Developer Crunch” work hours
• Availability for Ad-Hoc multi-hour technical sessions, which will require sharing of the screen and engaging in discussions
• Adaptable to change and able to work independently and as part of a team.

Preferred Qualifications

• ServiceNow Development/Administration (ITSM) experience.
• Experience with ServiceNow’s ITBM Platform
• The expertise of Javascript (ES5)
• 8+ years of software engineering experience
• Master's degree in Computer Science or a related field
• Understanding of distributed systems, asynchronicity, and message-based architectures
• Expertise with data stores such as PostgreSQL, Redis, Cassandra, and HBase, and data warehouses such as Redshift, BigQuery, and Snowflake
• Experience with Business Data Analytics & Visualization platforms
• Experience with Customer Success applications