The role of the System Specialist is to be the primary offshore contact for all aspects of IT Technical Support and Services activities within the assigned customers' environment. This position will work with our Service Delivery Manager, technical resources from our local and Global Delivery teams, and technical teams. This position will also be expected to execute assigned activities to address continuous improvement of customer environments, participate in escalations, be a part of any Root Cause Analysis (RCA) reviews as needed, manage provision of customer logistics requirements, synchronize activities with our offshore technical resources, and communicate directly with some customer.
Nice to Have experience and / or certification in:
dinCloud is an all-encompassing Cloud Service Provider (CSP) with a global footprint of data centers. Our portfolio includes Cloud Hosted Virtual Desktops, Servers, and Databases. For over 10 years, we have been innovating in the cloud space- as a ‘born in the cloud provider. While we have evolved over the years, our core philosophy remains centered on security and transparency, and as such our innovative solutions can be tailored to the unique needs of many businesses and industries. At dinCloud, we maintain a dynamically robust environment that is ever-changing and evolving in parallel with the latest technologies, trends, and industry standards. With a highly skilled and qualified workforce of over 150 personnel in our Islamabad, Lahore, and United States offices, we function with the firm belief that our employees are our greatest and most valued assets.