Director- Delivery Excellence

Pakistan Digital Authority is seeking an experienced professional to lead its delivery management framework as Director of Delivery Excellence in Islamabad. This leadership role is pivotal in driving the organization’s digital transformation programs by establishing and continuously improving governance, delivery controls, performance assurance, resource planning, and institutional delivery capabilities. The successful candidate will ensure consistent delivery standards across PDA’s programs and sector initiatives, enhance organizational delivery maturity, and provide leadership with clear visibility into progress, risks, performance, and outcomes.

Key Responsibilities
Develop and implement PDA’s delivery excellence framework, encompassing delivery standards, methodologies, governance structures, and performance management systems. Establish robust program and project delivery controls that address planning, milestones, scope, budgets, risks, dependencies, quality, and change management. Design and oversee portfolio-level delivery monitoring and assurance mechanisms to detect performance gaps, implementation risks, and areas requiring management intervention. Create standardized reporting frameworks, management dashboards, delivery health indicators, and executive review processes. Define project lifecycle standards, including stage-gate reviews, escalation protocols, documentation requirements, and project closure criteria. Collaborate closely with Program Delivery teams, sector leads, technical experts, and senior management to reinforce delivery discipline and accountability. Lead independent delivery health reviews, readiness assessments, and program performance evaluations, ensuring corrective actions are agreed upon and tracked. Identify recurring delivery bottlenecks, resource constraints, governance weaknesses, and capability gaps, recommending practical improvements. Establish resource and delivery capacity planning mechanisms to support prioritization, workload visibility, and effective utilization of delivery teams. Develop and implement delivery capability-building initiatives such as project management training, coaching, communities of practice, and standard delivery toolkits. Promote the adoption of Agile, Waterfall, and hybrid delivery approaches tailored to program complexity and requirements. Support executive decision-making through portfolio analysis, delivery performance insights, risk escalation, and improvement recommendations. Drive continuous improvement and institutional learning through lessons learned, delivery maturity assessments, and standardization of best practices. Ensure delivery governance and assurance arrangements comply with PDA’s mandate, applicable regulations, and internal policies.

Required Qualifications
A bachelor’s degree in Project/Program Management, Engineering, Information Technology, Business Administration, Management, or a related field is essential. Professional certifications such as PMP, PgMP, PRINCE2, MSP, or their equivalents are preferred. Additional qualifications in portfolio management, organizational transformation, quality management, or process improvement will be considered advantageous.

Experience
Candidates should have 12 to 15 years of relevant experience in program management, portfolio governance, delivery assurance, PMO leadership, or organizational delivery transformation. Proven experience in establishing or leading enterprise-level program governance, delivery controls, or delivery excellence functions is required. Experience managing complex digital transformation portfolios or large-scale technology-enabled programs is highly desirable. Background in government, public-sector transformation, regulated organizations, or complex multi-stakeholder environments is preferred. Demonstrated success in improving delivery performance, implementing standardized methodologies, and building organizational delivery capability is essential.

Required Skills & Competencies
The ideal candidate will possess advanced knowledge of program and portfolio governance, delivery controls, and assurance frameworks. Strong expertise in delivery performance management, risk assessment, resource planning, and management reporting is necessary. The ability to design practical governance processes that enhance delivery without creating unnecessary bureaucracy is critical. A solid understanding of digital transformation delivery environments and technology program dependencies is required. Experience with PMO frameworks, project maturity models, delivery audits, and continuous improvement initiatives is important. Strong organizational capability development, coaching, and change management skills are essential. Excellent analytical abilities, executive reporting skills, and stakeholder influencing capabilities are required. The candidate must demonstrate high levels of integrity, professional judgment, accountability, and attention to detail.

Applications will be accepted for 15 days from the date of publication, with the authority continuing to review submissions until the position is filled.