Director- Delivery Excellence

This leadership role is responsible for establishing and continuously enhancing PDA’s organization-wide delivery management framework. The focus is to ensure that digital transformation programs are supported by robust governance, delivery controls, performance assurance, resource planning, and institutional delivery capability. The position drives consistent delivery standards across PDA’s programs and sector initiatives, strengthens organizational delivery maturity, and provides leadership with reliable visibility into progress, risks, performance, and outcomes.

Key Responsibilities

Develop and implement PDA’s delivery excellence framework, including delivery standards, methodologies, governance structures, and performance management mechanisms. Establish program and project delivery controls covering planning, milestones, scope, budgets, risks, dependencies, quality, and change management. Design and oversee portfolio-level delivery monitoring and assurance mechanisms to identify performance gaps, implementation risks, and areas requiring management intervention. Establish standardized reporting frameworks, management dashboards, delivery health indicators, and executive review processes. Define project lifecycle standards, stage-gate reviews, escalation protocols, documentation requirements, and project closure criteria.

Collaborate with Program Delivery, sector leads, technical teams, and senior management to strengthen delivery discipline and accountability. Lead independent delivery health reviews, readiness assessments, and program performance evaluations, ensuring corrective actions are agreed upon and tracked. Identify recurring delivery bottlenecks, resource constraints, governance weaknesses, and capability gaps, recommending practical improvements. Establish resource and delivery capacity planning mechanisms to support prioritization, workload visibility, and effective utilization of delivery teams.

Develop and implement delivery capability-building initiatives, including project management training, coaching, communities of practice, and standard delivery toolkits. Promote adoption of appropriate Agile, Waterfall, and hybrid delivery approaches based on program complexity and delivery requirements. Support executive decision-making through portfolio analysis, delivery performance insights, risk escalation, and improvement recommendations. Drive continuous improvement and institutional learning through lessons learned, delivery maturity assessments, and standardization of good practices. Ensure delivery governance and assurance arrangements remain aligned with PDA’s mandate, applicable regulations, and internal policies.

Required Qualifications

Bachelor’s degree in Project/Program Management, Engineering, Information Technology, Business Administration, Management, or a related discipline. Professional certifications such as PMP, PgMP, PRINCE2, MSP, or their equivalents are preferred. Additional qualifications in portfolio management, organizational transformation, quality management, or process improvement are advantageous.

Experience

Candidates should have 12 to 15 years of relevant experience in program management, portfolio governance, delivery assurance, PMO leadership, or organizational delivery transformation. Demonstrated experience in establishing or leading enterprise-level program governance, delivery controls, or delivery excellence functions is essential. Experience overseeing complex digital transformation portfolios or large-scale technology-enabled programs is required. Background in government, public-sector transformation, regulated organizations, or complex multi-stakeholder environments is preferred. Proven success in improving delivery performance, implementing standard methodologies, and building organizational delivery capability is critical.

Required Skills & Competencies

Advanced knowledge of program and portfolio governance, delivery controls, and assurance frameworks. Strong expertise in delivery performance management, risk assessment, resource planning, and management reporting. Ability to design practical governance processes that enhance delivery without creating unnecessary bureaucracy. Solid understanding of digital transformation delivery environments and technology program dependencies. Experience with PMO frameworks, project maturity models, delivery audits, and continuous improvement initiatives. Strong organizational capability development, coaching, and change management skills. Excellent analytical, executive reporting, and stakeholder influencing capabilities. Ability to provide constructive challenge and independent delivery assurance. High levels of integrity, professional judgment, accountability, and attention to detail.

Grade: 11
Vacancies: 1
Experience Required: 12+ years
Application Deadline: 2026-11-11