Director of Engineering

The Director of Technology, Engineering & Data is a senior leadership role based in Karachi, Pakistan, within the healthcare industry. This position oversees four critical areas: software engineering, data management, AI initiatives, and managed IT services. As the single accountable technology leader, the Director ensures the executive team has a streamlined technology relationship and receives proactive updates on progress and challenges. The role is focused on delivering four key outcomes: consolidating data into a centralized data lake with real-time operational connectivity, deploying conversational AI across multiple workflows, building predictive modeling and revenue cycle management automation, and developing in-house software to support internal functions such as HR, IT, and administration.

Key Responsibilities

- Lead software engineering efforts including internal applications, integrations, and workflow tools, managing a Lead Architect and a small development team.
- Oversee data and database management, ensuring consolidation into the Redshift data lake, creation of curated data marts, and maintenance of Snowflake analytics and production database performance.
- Drive AI initiatives such as conversational AI, predictive modeling, and revenue cycle management automation, ensuring these are maintained as ongoing production capabilities rather than one-off projects.
- Manage IT operations including helpdesk support, endpoint management, identity services, cloud, and SaaS administration through the Manager of IT & Cloud Operations.
- Act as the primary technology liaison for the executive team, providing structured and proactive communication on technology status and initiatives.
- Maintain strong vendor relationships, holding partners accountable while preserving professional collaboration.
- Provide hands-on technical oversight by reviewing architecture, code, and SQL queries to ensure high-quality technical standards.

Required Qualifications

- Over 10 years of progressive technology experience, with at least 4 years leading multi-disciplinary teams across development, data, and infrastructure or support functions.
- Proven track record of owning technology modernization or turnaround projects, including legacy system consolidation, offshore team development, or departmental restructuring.
- Direct experience delivering end-to-end data platform or warehouse programs, covering data ingestion, modeling, and downstream application or BI consumption.
- Practical experience in AI/ML delivery, having shipped and maintained production machine learning models, predictive analytics, or large language model-based systems.
- Strong written communication skills with experience presenting structured updates to executive stakeholders.
- Skilled in managing vendor relationships firmly and professionally.
- Technically proficient enough to independently review architecture, read code, and assess SQL quality.

Preferred Qualifications

- Experience in healthcare, health-tech, or other regulated industries with data protection standards such as HIPAA or equivalent.
- Familiarity with US healthcare revenue cycle management processes including claims, denials, eligibility, and accounts receivable workflows.
- Hands-on experience with technology stacks including AWS Redshift, Snowflake, Microsoft 365 / Entra ID, and modern integration tools.
- Prior leadership of Pakistan-based teams supporting US business stakeholders.
- Experience establishing governance frameworks such as access control, change management, and documentation standards where none previously existed.
- Exposure to conversational AI or contact center automation in operational environments.

This role offers a tax-free salary and the opportunity to lead a transformative technology function within a dynamic healthcare organization. Candidates interested in this challenging and impactful leadership position are encouraged to apply through professional channels.