Director - Program & Project Management

The Director of Program & Project Management will lead large-scale ServiceNow transformation initiatives at LTM, ensuring strategic alignment and operational excellence throughout the program lifecycle. This role involves driving enterprise-wide business value from project initiation through deployment and Hypercare, managing complex multi-workstream programs, and delivering high-impact outcomes across the organization.

Key Responsibilities
- Architect and implement robust program governance frameworks and executive reporting structures to facilitate seamless cross-functional collaboration.
- Oversee the entire program lifecycle, including scope definition, scheduling, budgeting, deliverables, and outcome delivery.
- Lead strategic decision-making and resolve issues efficiently across complex transformation initiatives involving multiple workstreams.
- Provide transparent and timely status updates and executive-level reporting to leadership teams and steering committees.
- Manage end-to-end delivery phases such as requirements gathering, solution design, development, testing, deployment, and transition.
- Direct and coordinate multidisciplinary teams including Business Analysts, Architects, Developers, Test Leads, and Change Managers.
- Monitor program dependencies and progress to ensure compliance with ServiceNow best practices and enterprise architecture standards.

Required Qualifications
- Proven expertise in directing large-scale ServiceNow implementation programs and managing multi-workstream enterprise transformations.
- Strong proficiency in Project Financial Management, including budget tracking, resource allocation, and P&L accountability.
- Extensive experience in establishing enterprise-level Project Governance frameworks and executive reporting mechanisms.
- Advanced skills in strategic project planning, scope management, and risk mitigation throughout complex deployment lifecycles.

Preferred Qualifications
- Master’s degree in Business Administration, Computer Science, or a related field, complemented by industry-recognized program management certifications such as PMP, PgMP, or ServiceNow Certified Master Architect.
- Deep domain knowledge in AI-centric global technology services with a solid understanding of digital transformation strategies.
- Exceptional leadership abilities, executive stakeholder management, and strong cross-functional communication skills.

This role is based in Hyderabad and requires 15-20 years of relevant experience. Candidates should demonstrate a proven track record of successfully managing large-scale transformation programs with a focus on delivering measurable business value.