Dispatch Coordinator

Marvelous Freight Inc is a leading provider of reliable and efficient freight and transportation services across North America. Operating 24/7 throughout the year, the company specializes in full dispatching services that support carriers and owner-operators with load sourcing, broker negotiations, route optimization, and real-time tracking. With extensive experience in cross-border logistics, Marvelous Freight manages ACE and ACI filings to ensure fast and compliant freight movement between the U.S. and Canada. The company offers comprehensive freight and package transportation, full-service dispatching for trucks and fleets, route planning, fuel optimization, and on-time pickup and delivery management. Committed to transparency and professionalism, Marvelous Freight provides round-the-clock support, prioritizing every shipment every mile of the way.

The Dispatch Coordinator role is a full-time, on-site position based in the Faisalabad District. This role involves coordinating daily freight movements by assigning loads to carriers and owner-operators and ensuring timely pickups and deliveries. The coordinator will communicate regularly with drivers, brokers, and customers, monitor routes and schedules, and update real-time tracking information. Responsibilities also include handling data entry for loads, rates, and documentation, supporting ACE and ACI-related dispatch processes, and resolving issues such as delays or route changes. The Dispatch Coordinator will work closely with the dispatch team to optimize routes, maintain clear communication, and support 24/7 logistics operations as part of a rotating schedule.

Key Responsibilities:
- Coordinate daily freight movements, assign loads, and ensure on-time pickups and deliveries.
- Communicate effectively with drivers, brokers, and customers to provide updates and resolve issues.
- Monitor routes and schedules, updating real-time tracking information to maintain transparency.
- Enter accurate data related to loads, rates, and documentation into dispatch systems.
- Support ACE and ACI filing processes to facilitate cross-border freight compliance.
- Collaborate with the dispatch team to optimize routes and manage logistics operations around the clock.
- Assist in resolving delays, route changes, and other operational challenges promptly.
- Participate in a rotating schedule that may include evenings, nights, weekends, and holidays.

Required Qualifications:
- Proven experience in dispatching and logistics coordination, managing loads, routes, and schedules efficiently.
- Strong communication and customer service skills to interact professionally with drivers, brokers, and clients.
- Ability to multitask and prioritize multiple shipments and requests simultaneously.
- High attention to detail with accurate data entry skills for load information, rates, and documentation.
- Basic understanding of freight and transportation operations; familiarity with ACE/ACI or cross-border logistics is advantageous.
- Proficiency in using dispatch software, spreadsheets, and communication tools such as phone, email, and messaging platforms.
- Willingness and ability to work on-site in Faisalabad District, including flexible shifts covering evenings, nights, weekends, or holidays.
- Relevant education or experience in logistics, transportation, or a related field; prior dispatch experience is preferred.

Marvelous Freight Inc offers a dynamic work environment with opportunities to develop expertise in cross-border logistics and freight dispatching. The role provides valuable exposure to 24/7 operations and collaboration with a dedicated team focused on delivering professional and transparent logistics solutions.