Posted May 06, 2022 64 views
Email/Chat Support Specialist will be responsible to act as a liaison between the largest U.S.-based retail giant and its customers through live chat or email. The Specialist will be obliged to maintain the company’s worldwide reputation by serving on the frontline of customer experience with excellent communication skills and providing satisfactory solutions to a diverse range of queries.
- Prompt chat and email response to customers
- Document each customer’s question or problem as well as the resulting answer or solution
- Develop customer service solutions
- Maintain service level
Job Specification:
- Intermediate or above
- Excellent communication (verbal & written)
- Proficiency with MS Office particularly MS Excel
- Flexibility
- Customer-centric attitude
- Problem-solving
- Adaptability
Perks & Benefits:
- Medical Insurance
- Permanent Employment Status
- Internal Job Opportunities
- Annual Leaves
- Leaves Encashment
- Referral Bonus
- EOBI
- Special Bonuses
Job Details
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