Posted Mar 28, 2023 302 views
Responsibilities:
Your job responsibilities include but are not limited to;
- Develop trusted relationships with a portfolio of clients to ensure they do not turn to competition
- Acquire a thorough understanding of key customer needs and requirements by learning the US construction processes
- Expand the relationships with existing customers by regular follow-ups and by continuously proposing solutions that meet their objectives
- Develop you own list of clients by formulating and executing innovative marketing and out-bound campaigns
- Acquisition of new customers and customer consulting in order to reach sustainable sales results (email, CRM tools, Text and calls)
- Meet & Exceed short & long-term assigned revenue targets
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Liaise with the Email marketing team to target specific set of clients enabling a custom experience for the prospects
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Train newly-appointed ACMs to foster an environment of team-work, collaboration and learning
- Fulfil any other tasks as assigned by the management
Minimum Education: Bachelors
Females are encouraged to apply.
Handsome Salary & bonus ·
To be a part of our Company, you should:
- Be proficient in English,
- Have impeccable listening skills,
- Able to work at Night shift,
- Must not be enrolled in any educational curriculum or involved in any Full/Part-time job,
- Willing to work for a minimum of 12 Months and sign a one-year contract,
- Monday to Friday is working day
- Saturday and Sunday are Officially off
The role offered by the company entails:
- 2-5 years of experience as a Customer Support Specialist/ Call Center Representative with US-based customers and clients.
- Excellent verbal and written Communication, Selling, Negotitation skills.
- Handle inbound and outbound calls with US-based clients.
- Exemplary attendance and punctuality.
- Strong phone contact handling skills, active listening & understanding.
- Ability to multi-task, prioritize, and manage time effectively.
- Should be target-oriented, hardworking.
- Applicant should preferably have previous Tele sales experience in a US campaign.
- Fresh candidates with good communication skills are also encouraged to apply.
Job Location: Rawalpindi, Pakistan
Job Details
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
DIGI KICK SOLUTIONS (DK-IM) offers client acquisition, retention and relationship management services to its US based customers. We operate in the Construction vertical. Having over 2000+ clients across US, we have a strong foothold within our domain. DKIM acts as a back-office enabling our customers to scale their construction businesses in the States.
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