Posted Feb 03, 2026 440 views
We are hiring a Compliance and Training Manager to take full ownership of training, onboarding, operational compliance, and policy creation for Pakistan-based teams supporting UK operations. This hands-on role goes beyond training — you’ll build systems, set standards, create policies, and ensure consistency across teams while working closely with HR and senior management.
🎯 Your Impact
- Own and shape training standards across departments.
- Develop policies and procedures to maintain operational excellence.
- Ensure UK-level professionalism and conduct training for all staff.
- Build structured onboarding and refresher programs.
- Drive operational compliance through training, not policing.
- Improve service quality across parents, schools, councils, drivers, and international colleagues.
👥 Teams You’ll Work With
Admin | Payroll | HR Support | Operations/Call Centre | Software & Tech (policy & process training)
🧠 Key Responsibilities
- Training & Onboarding – Design and deliver programs, create manuals, SOPs, guides, training decks, professionalism and conduct policies, deliver ethics, customer service, conflict handling, health & safety, and cross-department collaboration training, identify skills gaps, and run refresher sessions.
- Operational Compliance & Policies – Ensure teams follow policies, develop professionalism and operational standards, monitor compliance, carry out spot checks, track training, and recommend improvements.
- Focus is operational compliance, not legal/statutory compliance.
👤 Who We’re Looking For
- 5–8 years’ experience, 3–4+ years in training, L&D, onboarding, quality or compliance.
- Experience training operations/call-centre teams & creating policies.
- Excellent English, confident training across multiple departments.
- Experience with UK or international businesses.
- Understands how to drive standards through training, not authority.
⭐ Ideal Background – Operations/BPO training, call centre quality, corporate L&D, service-driven/regulatory environments, UK-facing operational teams.
🚫 Not This Role – HR admin, recruitment, legal/statutory compliance, or disciplinary authority.
🤝 Working Style – Reports to HR/senior management, hands-on, high ownership, close collaboration with multiple teams, build long-term systems.
Skills
Job Details
DNA BPO Solutions Pvt Ltd
DNA Solutions is a forward-thinking Business Process Outsourcing (BPO) firm committed to delivering seamless support services across diverse industries. Our mission is to empower digital businesses by managing their core operational, financial, and human resource functions with efficiency, accuracy, and transparency.
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