HR Manager

DNA BPO Solutions Pvt Ltd is seeking a highly organized and responsible HR Manager to lead and oversee comprehensive human resources operations within our dynamic BPO environment in Islamabad. The ideal candidate will take full ownership of HR activities including employee relations, performance monitoring, workforce planning, and compliance with internal policies and client requirements. This role demands a strong, confident manager capable of managing a team of 15 HR professionals, ensuring discipline, punctuality, and efficiency across the organization. The HR Manager will play a pivotal role in coordinating with various departments to foster a productive work environment aligned with company goals and European client standards. The HR Manager is entrusted with maintaining accurate employee records, tracking documentation compliance, and managing staff performance while upholding confidentiality and data protection principles. This leadership position calls for excellent communication, task delegation, and follow-up skills to ensure smooth operational flow and high organizational accountability. Experience within the BPO sector and familiarity with international client engagement will be highly advantageous for driving HR objectives and supporting DNA BPO Solutions' growth and success.
Responsibilities
- Lead and manage all HR operations including talent acquisition, employee relations, performance management, and compliance with relevant labor laws and company policies.
- Monitor staff attendance, discipline, and overtime ensuring adherence to office timings and organizational standards.
- Oversee employee performance by setting clear expectations, conducting regular evaluations, and providing constructive feedback.
- Delegate tasks effectively among HR executives, monitor their progress, and ensure timely completion of duties.
- Collaborate closely with the Operations Department and senior management to address employee performance issues and operational challenges.
- Maintain comprehensive and up-to-date employee records including personal information, attendance, performance reviews, and documentation.
- Ensure compliance for all employee documentation by tracking expirations, missing files, and renewal requirements, and coordinating timely follow-ups.
- Develop and maintain an organized system for managing confidential staff information, safeguarding privacy and data security.
- Coordinate with different functional units to support workforce planning, change management initiatives, and HR process improvements.
- Prepare detailed HR reports and analytics for management review to inform strategic decision-making.
- Manage a team of 15 HR professionals by providing leadership, training, and support to foster high levels of engagement and productivity.
- Uphold professionalism in all HR matters, maintaining strict confidentiality and ethical standards.
- Adapt HR strategies to meet the needs of a fast-paced BPO environment serving international clients.
- Facilitate communication and collaboration across departments to streamline HR operations and resolve employee-related issues efficiently.

Skills

Change Management English Language Proficiency Task Delegation Communication Skills Interdepartmental Coordination Talent Acquisition Performance Management HR Compliance Workforce Planning Employee Relations Applicant Tracking System (ATS) Employee documentation management Staff Monitoring Attendance Management HR Reporting confidentiality and data protection Team Leadership

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Experience:

5 Years

Apply Before:

Oct 10, 2026

Posting Date:

Sep 09, 2026

DNA BPO Solutions Pvt Ltd

· 1-10 employees - Islamabad

DNA Solutions is a forward-thinking Business Process Outsourcing (BPO) firm committed to delivering seamless support services across diverse industries. Our mission is to empower digital businesses by managing their core operational, financial, and human resource functions with efficiency, accuracy, and transparency.