Posted Jun 19, 2019 5 views
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Attempt to persuade customer to reconsider cancellation
- Generate sales leads and meet sales target.
Job Requirements:
- Bachelor's degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Positive attitude.
- Comfortable using computers.
- Experience working with customer support
Location:
DHA Phase 2, Lahore.
Job Details
Dogar Brothers
Established in 1949, Dogar Brothers is one of the oldest publishing companies in Pakistan. Our mission is: “Contributing to the success of widest possible audience through availability of learning resources at affordable price “. To fulfill our mission we are providing Higher Education Textbooks Competitive Exams’ Guides, and Test Preparation Solutions. Having a nationwide network of distributors, dealers and sale points, we are contributing to the success of a large number of audiences in Pakistan. Further, our national and international collaborations help us in advancement of our mission
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