Posted Sep 23, 2016 1 views
- To manage all aspects of front end customer services including customers’ queries & complaints resolutions.
- To ensure the smooth and effective operations of back office function at call center and its alignment with malls working hours.
- To develop customer service procedures, policies and SOPs and ensure its effective implementation.
- To develop strategies to market Dolmen Connect function to customers, build awareness and ensure proper utilization of resources.
- To conduct customer surveys, analysis and suggest recommendation to senior management accordingly.
- Regular reporting and summarizing issues, value additions received from customers for senior management.
- To develop and maintain customer database to facilitate other departments for activities such as events, loyalty program etc.
- To develop and measure key performance indicators to determine and improve the effectiveness of all customer service activities.
Skills
Job Details
Dolmen Real Estate Management Pvt. Ltd.
Dolmen group is Karachi's leading and renowned real estate developer and builder operating in Pakistan since 1984. The Group's activities include: - Development and construction of residential and commercial complexes; - Expertise in mall management; - Pioneers in children's entertainment (Sindbad's); - Trading of prime properties; and - Other small businesses: - Mini Melts Ice Cream - Manufacture of Spare Parts
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