Dry - Beverages, Sweets & Confectionery

METRO Pakistan (Pvt) Limited, a leading name in the wholesale retail sector, has been operating in Pakistan since 2007. Starting with a single cash & carry wholesale center, the company rapidly expanded to five centers within 18 months. In 2012, METRO merged with Makro-Habib, combining their wholesale operations to strengthen their market position and enhance value for customers and suppliers. Today, METRO Pakistan operates ten wholesale centers across major cities including Lahore, Karachi, Multan, Islamabad, and Faisalabad. As part of the global METRO GROUP, which runs over 750 stores in 25 countries with a workforce exceeding 107,000 employees, METRO Pakistan continues to lead in self-service wholesale.

Key Responsibilities

- Report directly to the Customer Experience Manager and assist with stock ordering to maintain optimal inventory levels within the department.
- Lead and supervise a team of Store Associates in mass merchandising, shelf management, stock control, and maintaining department cleanliness.
- Support the Floor Manager in achieving departmental sales targets through effective team coordination and operational execution.
- Ensure the department is fully organized and prepared before store opening hours.
- Maintain product presentation in strict accordance with the Planogram to ensure consistency and visual appeal.
- Adhere to all Standard Operating Procedures (SOPs) to maintain operational standards.
- Uphold discipline within the team and ensure all members wear appropriate professional attire.
- Monitor product expiry dates during and after stock deliveries in collaboration with Store Associates to minimize losses.
- Manage stock and shelf organization effectively to optimize product availability and presentation.
- Deliver excellent customer service by addressing inquiries and resolving issues promptly.
- Maintain 100% cleanliness of the department and shelves to meet hygiene and safety standards.
- Drive new customer development initiatives, targeting a minimum of 10% growth annually.
- Ensure full product shelf viability and work towards reducing departmental shrinkage to target levels.
- Achieve 100% compliance with cleaning protocols and minimize product expiries through vigilant monitoring.
- Train and coach team members by identifying their strengths and areas for improvement to meet operational standards.
- Facilitate ongoing training on new concepts, technologies, and functionalities to enhance team skills and promote positive attitudes and individual growth.
- Address customer complaints effectively to understand their needs and expectations, proposing suitable solutions to maintain satisfaction.

Required Qualifications

- Graduation from a recognized institution.

This role offers an opportunity to be part of a dynamic team within a globally recognized wholesale leader. The position demands strong leadership, operational discipline, and a customer-focused approach to drive departmental success and contribute to METRO Pakistan’s continued growth.