Dry - Beverages, Sweets & Confectionery

METRO Pakistan (Pvt) Limited, a part of the global METRO GROUP, has been a leading player in the wholesale cash & carry sector since its entry into Pakistan in 2007. Following a strategic merger with Makro-Habib in 2012, the company has strengthened its market presence and expanded its operations to 10 wholesale centers across major cities including Lahore, Karachi, Multan, Islamabad, and Faisalabad. METRO Pakistan is committed to delivering value to its customers and suppliers by leveraging combined resources and financial strength in a competitive environment.

Key Responsibilities

- Report directly to the Customer Experience Manager and support stock ordering processes to maintain optimal inventory levels within the department.
- Lead and supervise a team of Store Associates in executing mass merchandising, shelf management, stock control, and maintaining department cleanliness.
- Assist the Floor Manager in achieving departmental sales targets through effective team coordination and operational support.
- Ensure the department is fully organized and prepared prior to store opening hours.
- Maintain product presentation standards in alignment with the Planogram to enhance customer experience.
- Adhere strictly to all Standard Operating Procedures (SOPs) to ensure compliance and operational efficiency.
- Uphold discipline within the team and ensure professional attire is worn at all times.
- Monitor product expiry dates closely during and after stock deliveries, coordinating with Store Associates to minimize losses.
- Oversee stock and shelf management to guarantee product availability and presentation.
- Deliver excellent customer service by addressing customer needs promptly and effectively.
- Maintain 100% cleanliness of the department and shelves to meet hygiene standards.
- Drive new customer development initiatives to achieve at least 10% growth annually.
- Ensure full product shelf viability and work to reduce departmental shrinkage to target levels.
- Achieve 100% compliance with cleaning protocols and minimize product expiries through vigilant monitoring.
- Identify strengths and weaknesses of team members, providing coaching and training to meet operational standards.
- Facilitate ongoing training on new concepts, technologies, and functionalities to support team objectives, enhance skills, and foster positive attitudes and personal growth.
- Handle customer complaints professionally to understand expectations and provide appropriate solutions.

Required Qualifications

- Graduation from a recognized institution.

METRO Pakistan offers a dynamic work environment within a globally recognized organization, providing opportunities for professional growth and development. The role demands strong leadership skills, attention to detail, and a customer-focused approach to ensure the department operates efficiently and contributes to the company’s overall success.