Business Development Manager – E-commerce & Digital Solutions

Dukan is revolutionizing the landscape for local retailers and brands, especially within the food, fashion, and retail sectors, by delivering cutting-edge e-commerce websites and mobile applications. Our platform empowers merchants to swiftly launch their own online storefronts and seamlessly integrate all major payment options, including cash-on-delivery. We are currently searching for a proactive Business Development Manager, based in Lahore, who possesses a strong B2B sales background. This role entails driving growth by promoting our digital solutions to restaurants, retailers, and various other businesses. The ideal candidate will engage in strategic outreach, cultivate client relationships, and leverage market insights to propel our offerings in the e-commerce sphere. While this position does not involve managing a team, it prioritizes individual contributions to sales targets and overall business development.
Responsibilities

Identify potential B2B clients in the restaurant, food brand, and retail sectors through targeted outreach channels, including LinkedIn, cold calling, and networking.
Build and maintain a robust sales pipeline utilizing CRM tools such as Notion, HubSpot, or Pipedrive to effectively track leads, schedule follow-ups, and ensure consistent engagement.
Conduct discovery calls to understand client needs and deliver engaging product demonstrations to showcase Dukans e-commerce platform, which includes online store capabilities, payment integration, and marketing tools.
Collaborate with pre-sales and product teams to develop customized proposals and pricing models. Negotiate deal terms, prepare contracts, and successfully close sales to meet or exceed defined sales targets.
Cultivate long-term relationships with clients to support contract renewals, upselling opportunities, and referrals, thereby maximizing customer lifetime value.
Provide regular updates to leadership on sales pipeline status and forecasts, using data-driven insights to continuously refine sales strategies and enhance process efficiency.
Stay updated on e-commerce market trends, customer preferences, and competitor offerings, leveraging this information to strategically position Dukan's solutions and recommend potential product enhancements.
Represent Dukan at industry events and trade shows, and maintain a flexible travel schedule to meet with clients and explore new business opportunities.

Skills

E-Commerce Strategy Market Research Business Development Customer Relationship Management E-commerce Platforms Shopify

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Experience:

3 Years

Apply Before:

Jul 26, 2025

Posting Date:

Jun 25, 2025

Dukan

· 100 employees - Lahore

With over 80% year-on-year growth, Pakistan's e-commerce industry growth is amongst the fastest globally. To realize the potential of this emerging new economy, Dukan.pk has launched a custom built app to help 5 million MSMEs (micro, small and medium enterprises) in Pakistan to digitize their business using a simple smartphone. The Dukan app enables micro and small sellers with a full-stack e-commerce platform that not only enables online selling, but also online payments, locally integrated delivery options, online marketing and access to sales and stock performance insights through the app. Managing khata, ordering stock from wholesalers and a dedicated POS for retail stores are some of the key features of the Dukan app, designed to enable and digitize the $160 Billion distribution and retail market in Pakistan. Retailers are also able to access credit, by applying for a loan through the Dukan app, for purchasing stock without affecting their cash flows.