Field & Customer Support Executive – Retailer Onboarding

Dukan

Faisalabad , Karachi , Lahore , Rawalpindi , Pakistan

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Posted 3 days ago 483 views Report Job

Dukan.pk is seeking an experienced Field & Customer Support Executive to spearhead the onboarding of retailers onto our Dukan App in different cities. This position requires a professional who understands the local retail market and possesses prior experience in onboarding merchants. The ideal candidate will guide them through the technical setups and activation of digital payments, ensuring a smooth transition to our platform. This role demands excellent communication skills, an ability to troubleshoot issues on-site, and the self-motivation to work independently while driving adoption of our technology.

Responsibilities

Conduct regular field visits to onboard retailers onto the Dukan App, ensuring a hands-on approach to installation and support.
Educate merchants on effectively utilizing the app and accepting digital payments through QR codes, enhancing their operational efficiency.
Troubleshoot and resolve basic technical issues during app installations, providing immediate solutions to minimize disruption.
Collaborate closely with field agents to streamline activation processes and ensure comprehensive support throughout onboarding.
Offer ongoing support to merchants, both in-office and in-field, to resolve any queries and enhance their experience with the Dukan App.
Promote the advantages of digital onboarding and actively encourage merchant adoption to maximize engagement with the app.
Monitor and report on the progress of onboarding initiatives, identifying areas for improvement and adapting strategies as necessary.
Utilize exceptional communication and persuasion skills to build relationships with shopkeepers and merchants, fostering trust and loyalty.
Travel locally as required, demonstrating flexibility and a willingness to work on-ground with minimal supervision.

Skills

Retail Management Communication Skills Salesforce Interpersonal Skills

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Faisalabad, Karachi, Lahore, Rawalpindi, Pakistan

Gender:

No Preference

Minimum Experience:

3 Years

Apply Before:

Jun 06, 2025

Posting Date:

May 05, 2025

Dukan

· 100 employees - Lahore, Rawalpindi, Faisalabad, Karachi

With over 80% year-on-year growth, Pakistan's e-commerce industry growth is amongst the fastest globally. To realize the potential of this emerging new economy, Dukan.pk has launched a custom built app to help 5 million MSMEs (micro, small and medium enterprises) in Pakistan to digitize their business using a simple smartphone. The Dukan app enables micro and small sellers with a full-stack e-commerce platform that not only enables online selling, but also online payments, locally integrated delivery options, online marketing and access to sales and stock performance insights through the app. Managing khata, ordering stock from wholesalers and a dedicated POS for retail stores are some of the key features of the Dukan app, designed to enable and digitize the $160 Billion distribution and retail market in Pakistan. Retailers are also able to access credit, by applying for a loan through the Dukan app, for purchasing stock without affecting their cash flows.