Duty Manager – Front Office

Hotel Galaxy Karachi is looking for a professional and experienced Duty Manager – Front Office (Male) to join our Front Office team. The ideal candidate will have a strong background in hotel front desk operations, team supervision, guest handling, and shift management. This role requires the ability to independently manage Front Office operations during assigned shifts while upholding high standards of guest service and adhering to hotel SOPs.

Key Responsibilities
- Supervise and manage all Front Office operations during assigned shifts.
- Ensure smooth and efficient check-in and check-out procedures.
- Monitor room availability, status, and allocations.
- Handle guest complaints, special requests, and service recovery professionally.
- Maintain high standards of guest satisfaction and service throughout the shift.
- Supervise, guide, and coordinate Front Office team members.
- Conduct shift briefings and ensure effective handovers between shifts.
- Coordinate with Housekeeping, Reservations, Maintenance, Accounts, Security, and other departments.
- Monitor room keys and enforce proper key-control procedures.
- Oversee cash handling, billing, settlements, and Front Office financial processes.
- Ensure accuracy in guest accounts and transaction records.
- Monitor VIP arrivals, departures, and special guest requirements.
- Review and verify daily Front Office reports and documentation.
- Enforce compliance with hotel policies, SOPs, and security procedures.
- Maintain a clean, organized, and professional reception area.
- Address operational issues during shifts and escalate to management when necessary.
- Ensure clear communication and coordination between shifts.
- Monitor staff attendance, grooming, discipline, and service standards.
- Assist the Front Office Manager in maintaining departmental standards and achieving operational targets.
- Prepare and maintain required Front Office records and reports.
- Provide a professional and welcoming experience for every guest.

Required Qualifications
- Male candidate.
- Minimum 3 years of Front Office experience in a 3-star to 4-star hotel.
- Previous experience in a supervisory or managerial Front Office role is mandatory.
- Strong knowledge of Front Office operations including check-in, check-out, reservations, room allocation, and guest handling.
- Experience supervising and managing Front Office staff.
- Excellent communication and interpersonal skills.
- Good command of spoken and written English.
- Strong guest complaint handling and problem-solving abilities.
- Ability to work independently and make appropriate decisions during shifts.
- Willingness to work in three rotational shifts.
- Strong knowledge of hotel SOPs and Front Office procedures.
- Presentable personality, professional attitude, and leadership skills.
- Ability to work effectively under pressure and manage multiple tasks.

Preferred Qualifications and Benefits
- Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or related field is preferred.
- Knowledge of MUNSHI PMS is an added advantage.
- Middle School education is preferred.
- Work location is in person.
- Full-time position.
- Salary starting from Rs45,000 per month.

Candidates who meet the above criteria are encouraged to apply for the Duty Manager – Front Office position. This role offers the opportunity to lead a dynamic Front Office team within a reputable hotel environment, ensuring exceptional guest experiences and operational excellence.