Posted Nov 21, 2019 4 views
An outsourcing company is looking for IT Helpdesk Support / ERP Data Managment/Entry / MS Office Support role. The role will be based in Lahore Job timings 6 PM to 2 AM – Monday to Friday
Excellent package for and benefits for the right person with performance based bonus options
Job description
- Manage Salesforce and sales force based ERP system admin function
- Serve as the first point of contact for customers seeking technical assistance over the remote connectivity, phone or email
- Manage office 365, Slack, Teams, Salesforce and other subscriptions and users admin accounts management
- Handle cloud management, Microsoft one drive
- Provide basic MS office, Outlook, Word, Excel assistant
- Manage company cyber security
- Manager new users setup, laptops, software and disconnection of services upon employee changes
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Provide accurate information on IT products or services
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Manage online filing and enter data in cloud based ERP in difficult modules such as receiving, accounts payable, accounts receivable (training will be provided)
- Download data dump from ERP to perform analysis
- Experience in sales force platform and reporting a big plus
Requirements
- Proven 5 to 10 years’ experience as a IT help desk support
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English both written and verbal (role will require communication with USA based clients)
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
Job Details
Dynamic Outsourcing Solutions
p.Dynamic Outsourcing Solutions/p
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