Posted Nov 21, 2019 4 views
An outsourcing company is looking for IT Helpdesk Support / ERP Data Managment/Entry / MS Office Support role. The role will be based in Lahore Job timings 6 PM to 2 AM – Monday to Friday
Excellent package for and benefits for the right person with performance based bonus options
Job description
- Manage Salesforce and sales force based ERP system admin function
- Serve as the first point of contact for customers seeking technical assistance over the remote connectivity, phone or email
- Manage office 365, Slack, Teams, Salesforce and other subscriptions and users admin accounts management
- Handle cloud management, Microsoft one drive
- Provide basic MS office, Outlook, Word, Excel assistant
- Manage company cyber security
- Manager new users setup, laptops, software and disconnection of services upon employee changes
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Provide accurate information on IT products or services
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Manage online filing and enter data in cloud based ERP in difficult modules such as receiving, accounts payable, accounts receivable (training will be provided)
- Download data dump from ERP to perform analysis
- Experience in sales force platform and reporting a big plus
Requirements
- Proven 5 to 10 years’ experience as a IT help desk support
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English both written and verbal (role will require communication with USA based clients)
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
Job Details
Dynamic Outsourcing Solutions
p.Dynamic Outsourcing Solutions/p
What is your Competitive Advantage?
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ali Aziz
CEO
Shopistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Muzammil Baig
Digital Marketing Manager
IT Services Group
