E-commerce Operations Associate

Zero Lifestyle is seeking a skilled E-commerce Operations Associate to oversee daily e-commerce activities with a particular emphasis on courier management, claims processing, and order fulfillment. The ideal candidate will be responsible for ensuring smooth coordination between courier partners, resolving delivery issues, and maintaining operational efficiency to support the company’s growing online business.

Key Responsibilities

- Manage daily e-commerce operations and ensure timely order execution.
- Coordinate with multiple courier partners to guarantee prompt pickups and verify deliveries.
- Handle weekly claims, including delivery verification unpaid cases and outstanding claims.
- Monitor and resolve non-live or stuck orders to maintain order flow.
- Review and address delivery-related customer complaints with appropriate actions.
- Track courier performance metrics to ensure service quality and operational efficiency.

Required Qualifications

- Proven experience managing relationships with multiple courier partners.
- Strong background in e-commerce operations with hands-on courier coordination and claims management.
- Demonstrated ownership, follow-up, and problem-solving abilities.
- Proficiency in Excel and Google Sheets for data tracking and reporting.
- Excellent coordination and communication skills to liaise effectively with internal teams and external partners.

Preferred Qualifications

- Familiarity with Order Management Systems (OMS), Enterprise Resource Planning (ERP), or Warehouse Management Systems (WMS) is an advantage.

Location: SMCHS, Karachi
Working Days & Timings: Monday to Saturday, 10:00 AM – 7:00 PM

This role offers an opportunity to work in a dynamic e-commerce environment where operational excellence and attention to detail are critical. Candidates with a proactive approach and strong organizational skills will thrive in this position.