E-commerce Operations & Customer Support Executive

We are looking for a motivated and detail-oriented E-commerce Operations & Customer Support Executive to join our team. The ideal candidate will be energetic, responsible, and adept at managing multiple tasks related to online order processing and customer service. This role involves handling orders from receipt through dispatch, engaging with customers to confirm order details, and supporting sales growth through upselling and cross-selling. The position demands strong multitasking skills and a proactive mindset to ensure smooth daily operations in a fast-paced environment.

Key Responsibilities
- Create and manage custom orders based on customer requirements.
- Confirm online orders with customers through phone calls.
- Follow up with customers regarding order details such as address, product selection, and confirmation.
- Perform upselling and cross-selling to enhance order value when appropriate.
- Address customer queries and provide basic support related to orders.
- Prepare, check, and pack customer orders accurately for dispatch.
- Coordinate with the courier team to resolve shipment and delivery issues.
- Create and manage support tickets on Leopards Courier for delivery, shipment, or other courier-related concerns.
- Track pending, returned, refused, and delayed orders and take necessary corrective actions.
- Maintain accurate order records and update order statuses regularly.
- Collaborate with team members to ensure timely processing and dispatch of orders.
- Perform other day-to-day e-commerce and operational tasks as required.

Required Qualifications
- Strong communication skills, especially over the phone.
- Comfortable making customer confirmation and follow-up calls.
- Basic computer and internet proficiency.
- Ability to use order management systems and quickly learn new software.
- Excellent organizational and multitasking abilities.
- Punctual, responsible, and detail-oriented.
- Ability to work efficiently in a fast-paced environment.
- Basic English communication skills.

Preferred Qualifications and Benefits
- Experience with Leopards Courier or other courier portals is advantageous.
- Previous experience in e-commerce, order processing, customer support, telesales, or online business operations is preferred.
- The position offers a monthly salary ranging from Rs50,000 to Rs70,000.
- Work location is on-site.

We seek a versatile professional willing to manage various responsibilities, including order management, customer communication, sales support, packing, courier issue resolution, and daily operational tasks. If you are proactive, hardworking, and capable of efficiently handling multiple duties, we encourage you to apply.