E-commerce Operations & Project Manager

We are seeking an experienced E-commerce Operations & Project Manager with 5 to 7 years of professional experience to join a dynamic e-commerce management company specializing in Shopify-based businesses. The successful candidate will report directly to the CEO and oversee six departmental Team Leads across Marketing, Customer Support, Logistics, Warehouse, Product Research, and Finance. This role demands a hands-on leader who can manage multiple projects, monitor business performance, and ensure smooth execution of operational plans to meet KPIs and business goals. The position offers a competitive salary range of PKR 130,000 to 180,000 per month, plus performance-based incentives.

Key Responsibilities

Project Management & Execution:
Plan, organize, and manage multiple projects simultaneously, defining timelines, milestones, and deliverables. Coordinate with departments to ensure timely execution, monitor progress, resolve challenges, and maintain project trackers with regular updates to management.

Team Leadership & Departmental Supervision:
Supervise six Team Leads, monitor daily departmental performance, and ensure responsibilities and KPIs are met. Conduct performance reviews, identify underperformance, implement corrective actions, and enhance interdepartmental communication and accountability. Resolve routine issues and escalate critical matters as needed.

KPI Monitoring & Performance Management:
Track daily, weekly, and monthly KPIs across departments, review reports to identify gaps, and ensure alignment with operational targets. Analyze trends, recommend corrective actions, and maintain accurate performance dashboards and reports. Address recurring operational issues through coordinated improvements.

Business Projections & Performance Tracking:
Monitor store-wise and company-wide performance against monthly projections, tracking key metrics such as revenue, advertising effectiveness, order confirmations, cancellations, dispatches, deliveries, and returns. Identify underperforming stores and collaborate with departments to improve results. Drive execution to meet business targets while maintaining efficiency and profitability.

E-commerce Operations Management:
Oversee daily operations across multiple Shopify stores, ensuring collaboration between departments and adherence to SOPs. Identify workflow bottlenecks, support process automation, and optimize resource utilization to improve productivity and accuracy.

Reporting & Communication:
Prepare structured daily, weekly, and monthly performance reports, providing clear visibility into project progress and KPIs. Conduct regular meetings with Team Leads to review targets and challenges. Maintain transparency on operational issues and ensure management receives accurate, timely data.

Required Qualifications

- 5 to 7 years of professional experience, with at least 3 years in e-commerce operations, project management, or team management.
- Proven experience supervising multiple teams or departmental leads.
- Practical knowledge of Shopify-based businesses and e-commerce operations.
- Understanding of key e-commerce metrics such as ROAS, CPR, revenue, confirmation and cancellation rates, delivery ratios, and returns.
- Strong skills in project planning, execution, and task management.
- Proficiency in Microsoft Excel, Google Sheets, and performance reporting tools.
- Experience with project management platforms like ClickUp, Trello, or Asana.
- Excellent analytical, organizational, problem-solving, communication, and team management abilities.
- Ability to handle multiple priorities and meet deadlines effectively.
- Bachelor’s degree in Business Administration, Management, Operations, or related fields preferred.

Preferred Qualifications and Benefits

- Experience managing multiple e-commerce brands or stores.
- Familiarity with Pakistan’s COD-based e-commerce environment.
- Knowledge of Meta Ads performance metrics and store profitability.
- Experience working with cross-functional teams and implementing SOPs, reporting systems, and operational dashboards.
- Understanding of inventory management, courier operations, and customer support workflows.
- Background in e-commerce agencies or multi-brand environments is an advantage.

This role provides direct exposure to company leadership and the opportunity to manage diverse e-commerce departments. Candidates with strong leadership skills, operational expertise, and a results-driven mindset are encouraged to apply. Shortlisted applicants will undergo a practical assessment and interview process.