E-Commerce Sales & Order Executive

Located in Faisalabad, this full-time, on-site position seeks a motivated E-Commerce Sales & Customer Support Executive who is both customer-focused and sales-driven. The role involves managing online orders, engaging with customers across various digital platforms, and driving sales through effective communication and follow-up. The ideal candidate will play a key role in ensuring a seamless shopping experience while supporting the sales process from inquiry to delivery.

Key Responsibilities
- Manage and process orders received via social media, the company website, and other online platforms.
- Respond promptly to customer inquiries through WhatsApp, Facebook, Instagram, and additional communication channels.
- Confirm orders and actively follow up on pending orders and deliveries to ensure timely fulfillment.
- Maintain accurate and up-to-date customer and order information within internal management systems.
- Collaborate with the operations team to coordinate packing, dispatch, returns, and exchanges efficiently.
- Address customer concerns professionally to provide a smooth and satisfactory buying experience.
- Proactively follow up with potential customers to convert inquiries into confirmed sales.

Required Qualifications
- Strong verbal and written communication skills in both English and Urdu.
- Basic computer literacy and familiarity with social media platforms.
- Ability to manage multiple customer interactions and orders simultaneously with attention to detail.
- Organized, responsive, confident, and customer-oriented mindset.
- 1 to 2 years of experience in e-commerce sales, online sales, or customer support is preferred but not mandatory. Fresh candidates with excellent communication skills are encouraged to apply.

Preferred Qualifications and Benefits
- Previous experience specifically in e-commerce or online sales environments will be considered an advantage.
- Opportunity to gain hands-on experience in e-commerce operations, online sales, and customer relationship management.
- Work within a professional and supportive team environment that fosters growth and skill development.

This position offers a valuable chance to build practical expertise in the fast-growing e-commerce sector while contributing to a dynamic team focused on customer satisfaction and sales growth. Candidates eager to develop their careers in online sales and customer support are encouraged to apply through the company’s official website.