E-Commerce Specialist

The E-Commerce Specialist will be responsible for managing and optimizing the company’s online store to ensure smooth daily operations. This role involves maintaining accurate product listings, processing orders efficiently, enhancing customer satisfaction, driving sales growth, and monitoring overall online business performance. The ideal candidate will work closely with various departments to maintain inventory accuracy, coordinate marketing efforts, and deliver a seamless shopping experience for customers.

Key Responsibilities

Online Store Management: Oversee and maintain the company’s e-commerce platforms, ensuring product listings, descriptions, pricing, images, and stock levels are accurate. Regularly update product catalogs, categories, banners, and promotional content to keep the website user-friendly and visually appealing.

Order Management & Fulfillment: Manage daily online orders from placement through delivery. Collaborate with warehouse, inventory, and logistics teams to ensure timely fulfillment. Monitor order statuses, including deliveries, returns, exchanges, and cancellations, while maintaining synchronization between online and physical inventory.

Sales & Revenue Growth: Develop and implement strategies to boost online sales and improve conversion rates. Analyze sales trends, customer behavior, and product performance to identify opportunities for cross-selling, upselling, and promotional campaigns. Work towards meeting monthly sales targets.

Digital Marketing Coordination: Partner with the digital marketing team to support online promotions and campaigns. Manage product promotions, discounts, and seasonal offers. Optimize product pages for SEO and monitor marketing campaign performance, providing actionable recommendations.

Customer Service & Experience: Respond promptly to customer inquiries through online channels. Address complaints, order issues, returns, and exchanges to maintain a positive customer experience. Coordinate with relevant departments to resolve concerns efficiently.

Reporting & Analytics: Prepare regular e-commerce performance reports on a daily, weekly, and monthly basis. Track key metrics such as sales revenue, conversion rates, average order value, and order fulfillment. Analyze product sales, returns, cancellations, and inventory movement, sharing insights with management.

Coordination & Compliance: Work closely with IT, Finance, Warehouse, Procurement, and Marketing teams to ensure accurate pricing, product information, and promotions. Maintain proper records of online transactions and operations while ensuring compliance with company policies and e-commerce procedures.

Required Qualifications

- Bachelor’s degree in Business Administration, Marketing, E-Commerce, or a related field.
- 2 to 4 years of experience in e-commerce or online store management.
- Practical experience with platforms such as Shopify, WooCommerce, Daraz, or similar.
- Strong understanding of online sales operations, inventory management, and order fulfillment.
- Knowledge of digital marketing, SEO, and web analytics.
- Proficiency in MS Excel and reporting tools.

Required Skills & Competencies

- Expertise in managing e-commerce platforms.
- Strong analytical and problem-solving skills.
- Excellent communication and coordination abilities.
- Customer-centric mindset.
- Ability to multitask and meet deadlines.
- Sales-driven approach focused on business growth.
- Attention to detail and accountability.

Key Performance Indicators (KPIs) include monthly online sales revenue, achievement of sales targets, conversion rates, order processing and fulfillment times, cancellation and return rates, product listing accuracy, inventory availability, customer complaint resolution time, customer satisfaction levels, and reporting accuracy.

The E-Commerce Specialist is expected to ensure efficient online store operations, enhance the customer experience, meet sales goals, and contribute to the company’s growth and profitability.

Compensation: Rs 50,000 to Rs 60,000 per month.

Work Location: On-site (in person).