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Job Description

  • We are a comprehensive digital signage solution and services organization based in the US.
  • We are currently seeking a highly self-motivated Technical Support Engineer. In this role you will be responsible for providing technical support.
  • The ideal candidate must have very good technical support skills along with an excellent command of the English language (written and verbal) and able to work from home.
  • Our customer and vendors are located in Europe & North America therefore, you must be able to work the evening shift.

Please Note: You will not be considered for this role if you do not have excellent verbal and written communication skills in English or if you cannot work the night shift. 

Responsibilities:

  • Provide technical support via phone, email and chat to resolve issues. 
  • Handle incidents, troubleshooting hardware and software related issues.
  • Logging customer issues into ticketing software.
  • Adding/Updating customer's information in CRM software.
  • Customer content management using our cloud-based CMS software.
  • Managing relationship with customers and partners.
  • Customer online order processing.
  • Analyze current tools and solutions to make improvement and mitigate risk.

Qualifications:

  • Must Have Excellent Communication skills (verbal and written) in English.
  • Must be able to work the Night/Evening shift. Additional hours maybe required from Time to time as needed.
  • Must be highly responsible and have a sense of ownership and urgency to do whatever it takes to get the job done with little or no supervision.
  • Must Have concern for customer satisfaction, be polite and respond promptly and effectively to their questions/concerns/issues and efficiently address them.
  • Excellent organizational, time management and multitasking ability.
  • High-level technical skills (both software and hardware) to Identify, diagnose issues and take appropriate action to efficiently drive them to a resolution.
  • Must have excellent knowledge of Ethernet LAN equipment and Windows and Android Operating System.
  • 3+ years experience in technical support.

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Department:
HR
Gender:
Male
Age:
18 - 32 Years
Minimum Education:
Bachelors
Degree Title:
Computer Science
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
May 06, 2021
Posting Date:
Apr 06, 2021
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E Display Inc.

Information Technology · 1-10 employees - Islamabad, Karachi, Lahore, Rawalpindi

E display Inc. is a full service provider of Digital Signage solutions in all vertical markets. E Display focuses on finding the right match between technology and affordability for its Clients. Whether the need is for a stand-alone unit or an enterprise-wide network, E Display helps each client int ...Read More

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