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- Maintain relationships with existing clients and assist with their queries
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers
- Monitor customer complaints on social media and reach out to provide assistance
- Keep track of customer orders and provide status updates as needed
- Work closely with other departments to ensure customer satisfaction
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their issues are resolved them
- Gather customer feedback and share it with our Product, Sales, and Marketing team
- Continuously seek ways to improve sales and customer service processes and protocols
Job Details
Job Channel:
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
Female
Education:
Bachelors only
Career Level:
Entry Level
Experience:
Fresh - Less than 1 Year
Apply Before:
Mar 07, 2023
Posting Date:
Feb 06, 2023
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