• Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Job Details

Job Channel:
Functional Area:
Total Positions:
14 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gulberg, Lahore, Pakistan
Minimum Education:
Degree Title:
English Literature/ HR/ Management/BAF/MBA/BBA/CMA
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Dec 15, 2022
Posting Date:
Nov 15, 2022

Eagle Star Communication

Call Center · 11-50 employees - Lahore


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