Ebay Account Management Specialist

Lux Decor Collection is seeking an experienced eBay Account Management Specialist to independently manage and grow eBay accounts from start to finish. The ideal candidate will have a strong background working with eBay Seller Hub, handling listings, account health, orders, inventory, customer service, promotions, advertising, and overall marketplace performance. This remote position requires availability Monday through Friday, from 3:30 PM to 12:30 AM PKT.

Key Responsibilities

- Manage eBay accounts comprehensively, overseeing daily marketplace operations.
- Create, optimize, update, and maintain product listings on eBay.
- Perform eBay SEO, including optimizing titles, item specifics, descriptions, keywords, and categories.
- Manage inventory, pricing, product variations, stock availability, and updates.
- Monitor and process orders, shipping, tracking, returns, refunds, cancellations, and buyer requests.
- Maintain strong eBay Seller Performance and Account Health by proactively resolving issues.
- Manage Promoted Listings and eBay Advertising campaigns, monitoring performance and optimizing based on sales and advertising metrics.
- Track sales, traffic, conversion rates, advertising spend, ROAS, fees, and overall account performance.
- Conduct product and competitor research to identify sales growth opportunities.
- Manage promotions, discounts, offers, and other marketing activities on eBay.
- Handle buyer communications, disputes, cases, feedback, and customer service concerns.
- Identify and resolve listing restrictions, policy issues, account defects, and performance challenges.
- Prepare regular reports covering sales, listings, account health, advertising, and overall performance.
- Collaborate closely with sourcing, inventory, customer support, and management teams.
- Identify opportunities to increase sales, improve conversion rates, and scale the eBay business.

Required Qualifications

- Minimum of 3 years of hands-on experience managing eBay accounts from A to Z.
- Proven expertise with eBay Seller Hub and its functionalities.
- Strong knowledge of eBay listings, SEO, categories, item specifics, and listing optimization.
- Experience managing Promoted Listings and eBay Advertising campaigns.
- Deep understanding of eBay seller performance metrics, account health, policies, and compliance.
- Skilled in managing orders, returns, refunds, disputes, and buyer communications.
- Strong analytical and problem-solving abilities.
- Experience working with eBay sales and performance reports.
- Background in e-commerce or marketplace environments.
- Ability to work independently and take full ownership of the eBay account.

Preferred Qualifications

- Experience managing high-volume eBay stores.
- Familiarity with the US eBay marketplace.
- Proficiency in product research and competitor analysis.
- Experience with bulk listing uploads and inventory management tools.
- In-depth knowledge of eBay policies and seller standards.
- Proven track record of improving sales, conversion rates, and overall account performance.
- Strong skills in Excel or Google Sheets for data analysis and reporting.

This role offers a fully remote working arrangement with a fixed schedule from Monday to Friday, 3:30 PM to 12:30 AM PKT. Candidates with a solid background in eBay account management who are capable of independently driving growth and maintaining account health are encouraged to apply. Please submit your updated CV along with a brief summary of the eBay accounts you have managed and your key responsibilities.