This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Mar 01, 2024 236 views
You will be the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring their satisfaction with our products/services.
Your responsibilities will include:
- Responding promptly and professionally to customer inquiries via phone, email, social media and WhatsApp.
- Troubleshooting technical issues and providing step-by-step guidance to customers.
- Handling customer complaints with empathy and finding appropriate solutions to resolve their concerns.
- Collaborating with other teams, such as Sales and Product Development, to address customer needs effectively.
- Documenting all interactions and maintaining detailed records of customer accounts.
Requirements:
- Excellent communication skills in English, both verbal and written.
- Strong interpersonal skills and ability to empathize with customers.
- Prior experience in customer service or a related field is preferred.
- Proficiency in using customer support software and Microsoft Office Suite.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Flexibility to work shifts, including evenings and weekends, as needed.
- Timings will be 2pm to 11pm PST MON-FRI
Benefits:
- Competitive salary commensurate with experience.
- Opportunities for professional development and career advancement.
- A positive and inclusive work environment with supportive colleagues.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Mar 30, 2024
Posting Date:
Mar 01, 2024
eCom Minds
E-Commerce / E- Business · 1-10 employees - Lahore
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