Ecommerce Executive

Compass Training & Consultancy (Pvt.) Ltd., based in Lahore, is a professional services firm dedicated to delivering high-quality training and consultancy solutions. The company partners with clients from diverse industries to enhance capabilities, boost performance, and support sustainable growth. Their expertise spans leadership development, communication, project management, strategic planning, process optimization, and change management. Each project is tailored to be practical and results-oriented, addressing real-world business challenges. Guided by the principles of excellence, integrity, and continuous improvement, Compass Training & Consultancy is committed to being a trusted partner for measurable and lasting progress.

The Ecommerce Executive role is a full-time, on-site position located in Lahore. This role involves managing online sales channels by overseeing product listings, pricing strategies, promotions, and inventory coordination across various ecommerce platforms. The Ecommerce Executive is responsible for monitoring performance metrics, analyzing customer behavior, and implementing strategies aimed at increasing conversion rates, enhancing user experience, and driving revenue growth. Daily responsibilities include responding to customer inquiries related to online orders, coordinating with internal teams to ensure timely order fulfillment and issue resolution, and maintaining accurate sales and account records. Collaboration with sales and marketing teams is essential to align ecommerce activities with overall business goals and campaign strategies.

Key Responsibilities

- Manage and optimize product listings, pricing, promotions, and inventory across ecommerce platforms.
- Monitor ecommerce performance metrics and analyze customer behavior to identify growth opportunities.
- Develop and implement strategies to improve conversion rates and enhance the online customer experience.
- Handle customer inquiries related to online orders promptly and professionally.
- Coordinate with internal teams such as logistics, sales, and marketing to ensure smooth order fulfillment and resolve any issues.
- Maintain accurate records of sales, inventory, and account activities.
- Collaborate closely with sales and marketing departments to align ecommerce initiatives with broader business objectives and campaigns.
- Support decision-making through data analysis and reporting on key performance indicators (KPIs).

Required Qualifications

- Strong analytical skills to interpret ecommerce data and track performance effectively.
- Proven account management abilities to maintain relationships with ecommerce platforms and ensure service quality.
- Sales and sales management skills to drive online revenue and meet business targets.
- Team management skills to work collaboratively with cross-functional teams and coordinate activities across departments.
- Excellent communication and interpersonal skills for professional interaction with clients, partners, and internal stakeholders.
- Proficiency in ecommerce platforms and a basic understanding of online merchandising and customer journey optimization.
- Competency in using spreadsheets and basic reporting tools to manage data and monitor KPIs.
- Bachelor’s degree in Business, Marketing, Commerce, or a related field.
- Prior experience in ecommerce or digital sales is advantageous.

This position offers the opportunity to work in a dynamic environment where practical solutions and measurable results are valued. The Ecommerce Executive will play a critical role in driving the company’s online sales growth and enhancing customer satisfaction through effective management of ecommerce channels.