Ecommerce Specialist

Utopia Brands is looking for a motivated Associate or Lead to join their E-commerce Digital Operations team in Karachi. This full-time, onsite position involves managing and optimizing the company’s presence across multiple online marketplaces. The role focuses on overseeing product listings, inventory management, pricing strategies, and order fulfillment to ensure smooth and efficient digital operations. The candidate will work the evening shift from 3:00 PM to 12:00 AM at the Shara-e-Faisal office, playing a key role in driving the company’s e-commerce success.

Key Responsibilities
Set up and manage product listings across various marketplace platforms, including bulk uploads, pricing adjustments, and promotional activities. Optimize product content and titles by applying on-page SEO best practices to improve visibility and sales performance. Maintain accurate inventory levels through regular reconciliation to prevent stockouts, overselling, or discrepancies. Oversee order processing and fulfillment, promptly addressing and resolving operational challenges on a daily basis. Analyze sales and performance data using Excel to identify trends and opportunities for improvement. Collaborate closely with marketing, warehouse, and customer service teams to ensure smooth and coordinated operations. Support digital marketing efforts and pay-per-click (PPC) campaigns when applicable to enhance the company’s online presence. Utilize ERP, Order Management Systems (OMS), Product Information Management (PIM) tools, and marketplace integrations to streamline workflows and increase operational efficiency.

Required Qualifications
A bachelor’s degree combined with practical experience in e-commerce or marketplace operations is essential. Candidates must demonstrate strong communication skills, excellent problem-solving abilities, and a keen attention to detail. Proficiency in Microsoft Excel and data analysis is required to effectively monitor and improve performance. Experience working with international marketplaces such as Amazon or Walmart is highly desirable, reflecting the global scope of the company’s digital operations.

Preferred Qualifications and Benefits
Experience in digital marketing and PPC campaigns is considered an advantage, enhancing the candidate’s ability to contribute to online growth initiatives. Familiarity with ERP, OMS, PIM systems, or marketplace integration tools will further support efficient management of e-commerce workflows. This role offers the opportunity to work in a dynamic environment focused on expanding Utopia Brands’ digital footprint. The position requires dedication to evening hours and onsite presence, providing hands-on involvement in all aspects of e-commerce operations and the chance to make a significant impact on the company’s online success.