Floor Manager- Outbound Call Center

EFU Life Assurance Ltd. seeks a highly motivated Floor Manager to lead its outbound call center operations. This role requires a dynamic individual to oversee a large team of 200 persons, ensuring that all outbound sales initiatives meet performance targets and maintain operational excellence. The Floor Manager will apply strong leadership, coaching, and performance management skills to drive team productivity and achieve key sales objectives. The successful candidate will develop and implement effective sales strategies, manage real-time adherence and workforce scheduling, and maintain a high standard of quality assurance within the team. Strong communication, conflict resolution, and organizational skills are essential for managing escalated customer concerns and fostering a positive, achievement-oriented team environment. This role is ideal for someone passionate about performance improvement and motivated to contribute to business growth in a fast-paced, high-pressure setting.
Responsibilities

Lead and manage an outbound sales team of 200 persons to achieve defined sales targets and revenue goals.
Inspire, coach, and develop team members to enhance productivity and improve conversion rates.
Monitor key performance indicators (KPIs) consistently to ensure high-quality sales performance across all agents.
Design and implement targeted training programs that enhance selling capabilities and address skill gaps within the team.
Identify performance gaps and execute corrective action plans to improve overall team effectiveness.
Prepare, analyze, and present accurate sales reports, performance analyses, and forecasts to senior management.
Continuously refine outbound sales strategies and operational processes to optimize efficiency and maximize results.
Manage and resolve escalated customer concerns related to sales interactions promptly and professionally.
Promote a positive and performance-driven sales culture by recognizing high performers and encouraging team collaboration.
Contribute to strategic sales planning and execution to support business expansion and sustained growth.
Oversee call center workforce management including scheduling, real-time adherence monitoring, and quality assurance frameworks to ensure operational efficiency.
Maintain a high level of professionalism, confidentiality, and organizational ability to handle the complexities of a large team environment.
Manage conflict resolution effectively within the team to maintain a healthy and productive work atmosphere.