Floor Manager-Outbound Call Center

EFU Life Assurance Ltd. is seeking a highly motivated and experienced Floor Manager to lead its outbound call center sales team in Lahore. The Floor Manager will oversee a team of 200 individuals, providing strong leadership and strategic direction to ensure the achievement of ambitious sales targets and key performance indicators. This role demands a results-driven professional with excellent communication skills, who excels in managing large teams, driving performance, and continuously improving outbound sales processes. The successful candidate will be responsible for coaching and developing team members to maximize productivity and conversion rates while fostering a positive and performance-driven sales culture. They will closely monitor sales metrics, identify areas for improvement, manage escalated customer issues, and contribute to the overall growth and operational efficiency of the outbound sales division. This position requires a candidate with at least five years of relevant experience and the ability to thrive in a fast-paced and demanding environment.
Responsibilities

Lead and manage a large outbound sales team of 200 members to consistently achieve and exceed defined sales targets and revenue goals.
Develop, implement, and refine outbound sales strategies and operational processes to optimize team performance and efficiency.
Monitor daily, weekly, and monthly key performance indicators (KPIs) for sales activities to ensure consistent team productivity and conversion rates.
Coach, mentor, and provide targeted training programs to enhance the selling capabilities and professional development of individual team members.
Identify performance gaps promptly and execute structured improvement plans and corrective actions to elevate team results.
Prepare detailed sales reports, perform comprehensive performance analyses, and communicate sales forecasts and progress to senior management.
Address and resolve escalated customer concerns related to sales interactions, ensuring high levels of customer satisfaction and retention.
Foster a supportive and motivating work environment that recognizes high performers and encourages collaboration and accountability.
Collaborate with other departments to support business expansion initiatives and align sales efforts with the companys broader strategic objectives.
Maintain professionalism and confidentiality in all workplace interactions and administrative responsibilities, especially in a high-pressure, fast-paced call center setting.