Posted May 15, 2017 12 views
- SENIOR OFFICER - CLIENT SERVICE (COMMUNICATIONS)
This job is responsible for tasks related to communication. This includes, but not confined to
- To respond to clients’ feedback, requests and suggestions received through assigned communication medium.
- To make non-financial alterations in the policy.
- To identify and correct errors in unit allocation, as per supervisor’s instructions.
- To process refund cheques after proper investigation from the branches.
- To validate and approve, through signature, documents under authorized limits such as, but not limited to, Premium Refund Credit Balance, Premium Payment Details, Policy Status Letters and Amended Schedules.
- To ensure timely and appropriate response in policies where system generated communication could not take place due to clients’ request/system issues.
2.SENIOR OFFICER/EXECUTIVE OFFICER - CLIENT SERVICE(REINSTATEMENT)
This job is responsible for all reinstatement tasks relating to direct sales and bancassurance individual life policies. This includes, but is not limited to:
- To under-write policies which are in-active due to late receipt of premium.
- To process payments received for reinstatement of policies.
- To review the case upon receipt of the premium and call for reinstatement requirements according to applicable medical limits.
- To process mails by reviewing the case and taking appropriate action which can be, but is not confined to, requesting premium payment, requirements or following the underwriting process.
- To request relevant medical and non-medical requirements through relevant Sales Consultant.
- To coordinate with relevant employees for alterations in the policy.
- To attend and resolve the reinstatement related queries from clients and stakeholders.
Job Details
EFU Life Assurance Ltd
pWith 8000 people spread across 320+ branches, EFU Life is the largest private sector life insurance company in Pakistan. Today, our policy holders look to us to protect their loved ones and we’re proud to be the trusted protector of Pakistanis everywhere and their financial futures./ppWe have nurtured a large and diversified talent within the organization. We’re proud to have cultivated smart hardworking teams driving our growth, helping us to innovate again and again in marketing, technology innovation, operations, HR or in product or channel development./ppWe welcome smart, motivated, people of all ages and backgrounds, willing to make EFU Life their home and become the future drivers of yours and our success/ppCome, join the family!/p
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