Posted Aug 12, 2022 422 views
Responsibilities
- Manage and respond to a large number of incoming phone calls, emails and WhatsApp queries.
- Identify and assess customers’ needs to achieve customer satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Manage and maintain commercial and/or other client documentation.
- Prepare and manage documentation and processes related to tenders/bids, payments follow-up, advances etc.
- Proactively communicate Internally and Externally over email and messaging platforms.
- Work as a bridge between sales, finance, technical support, service coordination and other departments
- Share required documents with the customers, take frequent payment follow-ups, inform customers about their orders status. Handle and Maintain records in ERP
- Deal with invoices, customers’ orders, handle PO’s, other relevant queries
- Build sustainable relationships and trust with customers through open and interactive communication. Take the extra mile to engage customers
- Provide accurate, detailed, valid and complete information to customers by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Resolving customer complaints and queries. Negotiating the terms and conditions with the customer
- Maintaining records of each phone call for future reference
- Offering exceptional customer service and satisfaction
- Knowledge of mediation and conflict resolution techniques is preferable
Job/Person Specifications
- Hardworking, Proactive, Passionate and Dutiful
- A person who we can depend on
- Proficient with MS Windows, MS Excel and Email etc
- Ability to multitask and passion for precision
- Tech & Email Savvy
Skills
- MS Office Suite
- Problem Solving
- Supervisory Skills
- Technical Understanding
- Verbal Communication
- Requirements Analysis
What we offer
Company Provides a competitive environment, unlimited learning/training opportunities along with the following incentives:
- Laptop
- In-house Lunch facility
- Fuel allowance
- Smart phone with monthly call/data plan
Skills
Job Details
Electronic Security Company
Founded in 1991 as Electronic Spares; importers and distributors for semiconductor components and parts, Electronic Security Company has established itself as a leading distributor for Security and Surveillance Systems in Pakistan. Renowned for providing excellence in system design consultancy, solution formation and after sales support across all sectors and industries. We have gained success and reputation through development of friendly partnerships with our vast portfolio of esteemed customers that include top players in Pakistan's surveillance and security systems market.
What is your Competitive Advantage?
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