Email Analyst

Meezan Bank - Careers | Job Opportunities | Islamic Banking

Karachi , Pakistan

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Posted 3 days ago 20 views Report Job

We are seeking a detail-oriented Email Analyst to join our Service Quality Department within the Customer Support Group. The successful candidate will be responsible for managing and responding to customer inquiries and complaints through the bank’s email channel. This role requires a professional who can investigate customer concerns, coordinate with relevant departments, and ensure timely and accurate resolution in line with bank policies and Shariah principles. The Email Analyst will also maintain detailed case records, follow up on pending issues, and identify recurring problems to support continuous service improvement.

Key Responsibilities

- Manage and respond to customer queries and complaints received via the bank’s email channel.
- Investigate customer concerns thoroughly and coordinate with appropriate departments to ensure timely resolution.
- Provide accurate, professional, and compliant responses aligned with the bank’s policies and Islamic banking principles.
- Maintain comprehensive case records, track pending cases, and ensure timely follow-ups.
- Identify recurring issues and contribute to service quality improvements by highlighting trends and recommending solutions.

Required Qualifications

- Minimum of a Bachelor’s degree from an HEC-recognized institute or university; a Master’s degree is preferred.
- At least 2 years of relevant work experience in a similar role.
- Strong written and verbal communication skills.
- Solid knowledge of banking operations, including Islamic banking.
- Proven ability in customer handling and complaint resolution.
- Competence in problem-solving and managing Service Level Agreements (SLA) and Turnaround Time (TAT).

Preferred Qualifications

- Professional certifications related to banking or customer service will be considered an advantage.
- Additional qualification or certification in Islamic Finance is highly desirable.

This position is based at the Head Office in Karachi. Interested candidates are encouraged to apply before the closing date, November 22nd, 2026.