Posted May 12, 2026 205 views
Zameen.com is seeking a dedicated Email & Chat Support professional to join its Bayut and Dubizzle operations team. The ideal candidate will play a crucial role in managing customer communications through email and chat platforms, ensuring timely and accurate support for both new and existing accounts. This position requires attention to detail, excellent communication skills, and the ability to handle multiple tasks efficiently in a fast-paced environment.
Key Responsibilities
- Manage provisioning of packages upon receipt of invoices for new and existing accounts.
- Respond promptly and professionally to customer inquiries via email and chat, providing accurate information and resolving issues effectively.
- Coordinate with internal teams to ensure smooth processing of customer requests and account updates.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and escalate priority issues to the appropriate departments when necessary.
- Continuously update knowledge of company products, services, and policies to provide accurate support.
- Assist in improving customer service processes by providing feedback and suggestions based on customer interactions.
Required Qualifications
- Proven experience in customer support roles, preferably in email and chat support environments.
- Strong written and verbal communication skills in English.
- Ability to multitask and manage time efficiently under pressure.
- Proficiency with customer service software, databases, and tools.
- Detail-oriented with excellent problem-solving abilities.
- Ability to work collaboratively within a team and independently when required.
Preferred Qualifications and Benefits
- Experience working in real estate or online marketplace sectors will be an advantage.
- Familiarity with Bayut and Dubizzle platforms is a plus.
- Opportunity to work with a leading property portal in the region, gaining exposure to dynamic and innovative business operations.
- Collaborative work environment that encourages professional growth and development.
This role offers a unique opportunity to contribute to the success of two prominent online platforms by delivering exceptional customer support. Candidates who are proactive, customer-focused, and eager to grow within a fast-evolving industry are encouraged to apply.
Job Details
Dubizzle Labs
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