Email Chat Support Representative

We are looking for a committed Customer Support Specialist to join our team and deliver exceptional service through managing live chat, email correspondence, and inbound/outbound calls. This role requires close collaboration with various departments via meetings and providing consistent updates on project progress. The position is full-time and based onsite at Model Town Link Road, Lahore, offering a competitive salary that reflects experience and performance.

Key Responsibilities
- Efficiently handle customer interactions across live chat, email, and phone calls.
- Provide regular progress reports on ongoing projects to relevant stakeholders.
- Participate in and facilitate meetings with cross-functional teams to ensure effective communication and alignment on objectives.

Required Qualifications
- 1 to 3 years of experience in customer support or supervisory roles.
- Strong command of spoken and written English to communicate clearly with customers and internal teams.
- Practical experience with customer support tools such as Zendesk, Gorgias, and Customer Type CRM.
- Ability to work in a non-sales environment without targets or commission-based incentives.

Compensation and Work Details
- Competitive monthly salary ranging from Rs40,000 to Rs50,000, commensurate with experience and interview outcomes.
- Full-time, in-person role located at Model Town Link Road, Lahore.

Candidates should be ready to discuss their current and expected salary and confirm their experience in chat support and calling for at least 1 to 2 years. This opportunity is ideal for professionals seeking a stable customer support role without sales pressure, with room for growth within the company.