Emirates Senior Airport Services Agent (Karachi) 2026 – Apply Now

Emirates is seeking a dedicated and customer-focused Senior Airport Services Agent to join its team in Karachi. This role is pivotal in delivering the exceptional service standards that Emirates is renowned for, ensuring passengers experience smooth and memorable journeys. The Senior Airport Services Agent will manage various operational activities including check-in, boarding, special services, baggage handling, ticketing, and Emirates Lounge services. The position requires adherence to safety, security, and operational protocols while supporting the wider airport services team and coordinating with ground handling agents and service providers.

Key Responsibilities

- Deliver professional and efficient passenger service across check-in counters, transfer desks, special services, and boarding gates, meeting established service standards.
- Support boarding procedures by managing boarding priorities, making announcements, conducting baggage checks, briefing staff, and performing post-flight reconciliation to ensure timely and safe departures.
- Guide and assist team members, monitor passenger queues with special attention to premium customers, and handle situations involving excess baggage, visa inquiries, delays, disruptions, and denied boarding.
- Coordinate Emirates Chauffeur-drive services, oversee baggage arrival processes, and assist passengers with missing or damaged baggage, ensuring proper follow-up and communication.
- Manage operational disruptions by implementing the Options Scheme and taking necessary actions to maintain customer confidence and loyalty.
- Perform credit card verification and travel document checks, complete pre- and post-flight documentation, maintain flight files and statistical records, and ensure compliance with safety and security procedures.
- Provide administrative and supervisory support to the Airport Services Manager, Officer, and Supervisor, including roster preparation, attendance monitoring, project coordination, passenger query and complaint handling, invoice processing, record maintenance, and coordination with service providers to uphold Emirates standards.
- Assist with baggage-related follow-up, reservations, and ticketing activities as needed, offer frontline support during resource shortages, and contribute to the induction and onboarding of new team members.

Required Qualifications

Candidates should possess a minimum of O’ Level or equivalent education along with recognized professional training in Passenger Services and Handling, Ground Operations, Reservations, Fares, and Ticketing. A minimum of three years’ experience in the airline industry is essential, particularly for those working in outstation environments. Proficiency in Departure Control Systems (DCS), Computerised Reservation Systems (CRS), check-in, and passenger handling procedures is required. Strong customer service and communication skills are essential, along with fluency in both spoken and written English and the local language. Candidates should also be proficient in Microsoft Office applications.

Job Information

- Company: Emirates
- Position: Senior Airport Services Agent
- Location: Karachi, Sindh, Pakistan
- Job Type: Full-time, On-site

This role offers the opportunity to be part of a globally respected airline, contributing directly to the passenger experience and operational excellence at one of Emirates’ key international stations. Candidates passionate about aviation and customer service will find this position rewarding and challenging.