Senior Executive Customer Service - Freight Forwarding
Emirates Supply Chain Services (Pvt.) Ltd.
Karachi , Pakistan
Posted Sep 19, 2018 15 views
- To provide on a day to day basis a consistently high quality commercial distribution channel between the customer and the Organization.
- Maintaining customers focus on all times and answering to customer’s enquiries using the standard guidelines.
- Taking ownership of complaint and queries and proactively following through to resolution.
- Maintaining records through Efreight Suite of all transactions and interactions made with customers.
- Ensuring that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to supervisor.
- To provide general and support services on a local level when required, in line with the functional requirements of the organization.
- Perform various customer service activities, including upselling and handling new & existing accounts.
- Handle client problems, answer general inquiries and complaints.
- Maintain, grow, and build long term relationships with account portfolio via phone calls, emails, and job quality follow up.
- Act as a liaison between clients and operations & other departments to ensure efficient service levels are delivered to the clients.
- To check & raise invoices as per company objectives and ensure the same is delivered to the correct person within the delivery deadlines agreed.
- Identifying and escalating consistent or recurring problems with the systems functionality.
- Assisting management and Team Manger with any assigned special projects and providing backup to the team manager when required
- Additional duties as assigned.
Job Details
Emirates Supply Chain Services (Pvt.) Ltd.
Emirates Supply Chain Services (Pvt.) LTD. is a part of Emirates Logistics L.L.C - U.A.E. Emirates Logistics is focused to meet the increasing demand for Logistics & Distribution services in the GCC countries and the Middle East Region as a whole. We are committed to create value: - To our Customers by offering cost effective solutions and superior service. - To our Suppliers and Partners through business co-operation and mutual profitability. - To our Employees through knowledge, expansion and diversification creating growth opportunities. - For the Organization by investing continuously in Information Technology. - To our Investors through returns on investment.
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